Montreux Hotels with Pools

Hi I just wanted to express some concerns. We are currently staying in the hotel. Unfortunately we had more than one terrible experience with the food and beverage department. First this morning with the room service order. We order the night before for one person continental adding a omelette to the order and we got charged for 2 full continental and the order were missing items like the milk for the corn flakes. We never complain so we let it pass. But after an amazing day in town we came back to see the sunset in the outside area first the restaurant host sent me to the bar area. Then the bar server/ attendant told me that they were not serving anymore in the patio because it was going to rain. I understand and I ask if I could order inside and pay and then drink it outside. I got another NO this time in a super rude manner. I ask were is the door to go to the patio I just wanted to see the sunset. 2 hours later and not even a drop of water I decided to write this. Is very sad that this happens in a place like this. The rooms are not cheap or anything really we expected at least a little bit of more decency from the team members. Honestly the only department in the hotel that was nice was front desk. Still our tray from this morning still out at 2:38 am right now. We understand when a place is understaffed or may have other issues but the guest doesn’t have to pay for the issues in house or worst having to deal with extra rude employees because they don’t know the difference between service and hospitality. Not that we got any service either. We are traveling trough europe on our honeymoon and this is definitely very sad and disappointing.

I stayed in 10 hotels during my trip to Switzerland, but this was the only one I had a bad experience with. The main problem was the front desk service. We booked a triple room, but we were given a double bed room. We negotiated with the front desk three times. The first time, they said they would handle it and asked me to wait. After waiting for a long time, no one handled it. The second time, they said they would separate the beds, but it was still not handled. The third time, they said they had a sofa bed (actually they didn't), and asked when it would be handled. The front desk said they didn't know 🤷. Later, the room attendant finally came to separate the beds and helped us add a folding bed. The front desk service is not worthy of a five-star hotel. Other restaurants and environments are good.

The transportation is very convenient. You can take the bus from the train station to the hotel in one stop. Thank you very much for upgrading us to the five-star hotel where we checked in. The lady at the front desk was very friendly and enthusiastic. The room we stayed in was spacious and bright. Except for the lack of toothbrush and toothpaste, there were slippers and other toiletries, and the toiletries were high-end. There was a small incident because although two people applied for it when making a reservation, only one person's name was reserved, so we were only given a travel pass. When visiting the ancient city of Chiyong, we need another transportation card to get a 50% discount. , fortunately, I got the number of another transportation card through phone communication. Hope this is noticed when checking others in. Overall, a very satisfying stay experience

We had a fantastic stay at Hôtel du Grand Lac Excelsior. The first thing that struck us was how helpful and friendly the staff were, nothing was too much trouble for them. The hotel itself was clean, there were areas that possibly could be updated, like the carpets in the corridors, but I'm being picky there really, because it didn't affect our stay, and the overall decoration of the hotel was beautiful. We stayed in a suite and it was perfect for our family of four, it was comfortable, with two bathrooms, a sliding door onto the garden, and it was very cosy. The location is the real drawing point, eating breakfast at a window with views of Lac Léman and mountains was breathtaking, I've never had such a beautiful view when eating before. My 5 year old daughter said it was the 'best day of her life'! High praise from this family, and we can't wait to return!

With a stay at Montreux Lake View Apartments and Spa in Montreux (Montreux City Centre), you'll be within a 5-minute walk of Montreux Casino and Montreux Christmas Market. This luxury apartment is 0.3 mi (0.5 km) from Place du Marche and 0.3 mi (0.5 km) from Freddie Mercury Statue.Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a sauna. This apartment also features complimentary wireless internet access and tour/ticket assistance.Grab a bite from the snack bar/deli serving guests of Montreux Lake View Apartments and Spa.Featured amenities include dry cleaning/laundry services and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 3 air-conditioned rooms featuring kitchens with refrigerators and ovens. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include separate sitting areas and microwaves, and housekeeping is provided daily.

Petit bâtiment moderne 'qualité suisse', proche du centre (quelques minutes à pieds ou bus gratuit).Magnifique vue sur le lac et les Alpes. Équipement, vaisselle, électroménager, chauffage au sol, clim, machines à laver/sécher, bain et douche, balcon ave

Grosse und komfortable Wohnung mit schöner Aussicht auf den Genfersee. Bushaltestelle direkt vor dem Haus. Die Lage ist zentral und dadurch nicht ruhig. Die Hauptstrasse und die Bahnlinie führen direkt neben dem Haus vorbei. Die Fenster isolieren aber gut