Aloft Austin Airport

We are Marriott patrons and chose Aloft at the Austin Airport as we have stayed at other Aloft hotels. We had a bad experience. The TV's in our room and our son's room NEVER worked for the three days we were there. The staff said they were trying to repair but it never happened. Our key cards had to be changed 5 times because they did not work. The thermostat in our room never worked. A workman came and had no idea what was wrong and suggested we use the panel on the wall unit. The bar didn't open until 5PM so we went across the lot to a Hilton Garden Inn and their bar was open...wish I had stayed there! The staff was nice enough but completely ineffective. We were there for a funeral so all this just added to our stress.

Horrible desk staff. Did not tell me that you have to sign up for the shuttle and then lied that the 11 am one was full when they didn’t have one. Such awful service can’t believe it’s part of Marriott! Will never stay here again. Staff is awful at best

Terrible customer service, gave the hotel and Marriott multiple chances to make this right and despite corporate saying multiple times they would, they didn’t and I’m a Bonvoy Titanium. I requested a late checkout and reserved a 2:30 PM Airport Shuttle. I returned to my room at 1:45PM and when to the front desk and checked out at 2:15PM, handing the front desk clerk my key and giving my room #. I then sat around in the deserted lobby for 15 minutes, occasionally getting up and walking to door to look for the shuttle. At 2:30 I was at the door looking for the shuttle when the desk clerk called my last name and asked if it was me. I replied yes and was told the shuttle left without me because they knocked on my door and called my room and I wasn’t there and would have to wait until 3PM for the next shuttle. I asked how I missed it since I had been in the lobby 15 minutes early and was then told it never actually came back to the hotel from the airport because sometimes people don’t show up or forget they made a reservation and I didn’t answer my room phone or knock so they assumed I was a no show. I told the desk clerk I had been in my room from 1:45pm and reminded her I checked out at 2:15pm handing her my key, and asked why didn’t she tell me then? She then asked again why I didn’t answer my room phone/knock and told me I would have to wait until 3pm. Reminded me of the Seinfeld episode where the customer agent is told she does not know the meaning of a reservation and how to hold a reservation! I couldn’t wait until 3pm and took an Uber. No way to contact hotel management directly to request reimbursement of my $12.85 Uber fare so contacted Bonvoy customer service online and made the request. Was sent an email stating the hotel’s accounting department would contact me in 3-5 business days. Never happened and sent multiple follow ups online and no reply. Finally called the Titanium desk and asked what was going on, no apologies or explanations on why the hotel never contacted me and why my follow ups were ignored but they were able to pull up the initial correspondence in the system and after a long wait told me the Uber fare would be refunded which as far as I can tell, never happened despite the call occurring over a month ago.

Very noisy rooms from the highway. You will not sleep if your room faces the traffic, which starts at 5am. No soundproofing. No warning. Take it from me and stay somewhere else! This is not the hotel for you, unless you are a very very heavy sleeper. Very cheaply built hotel.

I thought the room was a bit too sterile and spartan — no chair, for example, other than a desk chair. I guess the assumption is that people will watch TV from the bed — true, but… That being said, for a one night stay, it was more that adequate. There is a lobby bar, plenty of seating, and a nice overall vibe. There is complimentary coffee in the morning but no breakfast food options.

I had end a trip early for a family emergency. The hotel manager gave no concessions. Still had to pay the full bill even though I had to leave for a family emergency. I called at 11am on the day I was supposed to check in. Manager refused to accept cancellation for family emergency

If you know you like Aloft and central Austin is your destination then this is a great value. The bartenders are super cool. The front desk people are sweet and helpful. There’s plenty of cool restaurants nearby. Seriously that’s a big deal. Basically everything is less than fifteen minutes away. It’s just a pretty good Aloft. No major drawbacks at all. I’ve been there three times now and had zero problems

The hotel was very clean and the bed was really comfortable. I really like to hotel concept especially the bar and pool table was really fun. The stuff was very friendly and helpful. The breakfast option was low . They can work on this . Hotel really close to AUS airports.