Courtyard Philadelphia Montgomeryville

Room is clean , all the worker there are super nice! But if they can offer a water kettle would be great!

It was a reasonably standard courtyard Marriott experienced. The rooms are well maintained and not super old or new, roughly down the middle. The air handling in the bathroom can be on the louder side. The staff in the breakfast and coffee area are friendly and responsive even in the early part of the morning or also when busy. The public sitting area is reasonably large with different formats including booths with power and desks giving ample space to meet if needed. Also the front desk staff are friendly and remember regular guests, which included us, making for a nice touch.

Amazing staff. My husband Warren & I were there due to the passing of my father. The staff went above & beyond. There was a beautiful arrangement of flowers left along with snacks in the room. Our room was upgraded to a suite to be more comfortable. The staff Megan, Alan, Doug & Hank are amazing!!! Customer service is 200% The rooms are very clean, the beds are comfortable. When you walk in the hotel the ambiance is breathtaking. My husband loved the gym. It has a lot more than a basic hotel gym. We were there for a week! This group of people are top notch. We have stayed at other hotels in the area and by far this is the best one.

Disappointed is an understatement. Despite a remodel back in 2019, this hotel clearly gave up on hospitality shortly after. No pool. Nothing for families. Staff who act like helping you is a personal inconvenience. If you're looking for a restful or friendly stay, keep it moving. This ain’t it. Book somewhere newer, or at least somewhere that doesn’t smell like 2014. Let me be blunt. This hotel has more red flags than a Formula 1 race. From the moment we arrived, it was clear that hospitality is just a buzzword for them, not something they actually practice. And for grown women working in the hospitality industry, they definitely had a lack thereof. No matter what they try to say about our group online, we were more accommodating to their staff than they were to us. We came in respectful, professional, and kind. Their team was rude, dismissive, and made no effort to make anyone feel welcome. No amenities. No warmth. No accountability. Do yourself a favor and stay literally anywhere else.

From the moment we arrived, this hotel was a complete nightmare. Check-in was a chaotic mess, not because of the staff on duty—who was actually kind and doing his best—but because the system was completely down and his manager refused to assist him. We watched him struggle while trying to do his job, with no support whatsoever from management. Unfortunately, things only got worse from there. The staff throughout the rest of our stay were shockingly rude and unhelpful. Our room was never refreshed—no housekeeping, no clean towels, nothing. When we asked for basic necessities, we were met with indifference or outright refusal. There’s a so-called “common area” in the lobby that is apparently not meant to be used, enjoyed, or even sat in. The hotel seems to discourage guests from being anywhere but locked in their (very outdated) rooms. Speaking of which, our room was incredibly run-down and smelled awful. It felt dirty, musty, and completely neglected. This was by far one of the worst hotel stays I’ve ever experienced. Save yourself the stress and book literally anywhere else.

Extremely rude/entitled staff. Legitimately the worst treatment by a hotel staff I have ever experienced. Don’t stay here.