Residence Inn Philadelphia Montgomeryville

The location was wonderful! The breakfast and staff were great.

The first thing I noticed when I entered my room was that the latch was broken in half--that's the hardware that allows you to lock the door in such a way as to disallow anyone from opening the door more than a couple of inches from the outside. So, being too tired to deal with it and too paranoid not to do something, I jammed a chair under the doorknob. The next day, which was one of the every-other-day-maid-service days, left me with no more caffeinated coffee bags for the coffee maker--just decaf. When I checked in with the front desk, I was told that they were out of caffeine coffee and were expecting a delivery the next day. My room was never again supplied with caffeinated coffee. Then one evening I heard a crash, got up and looked around a bit without finding the source of the sound, and in the morning found that one of the hair/body bottles affixed to the wall of the shower had crashed to the bottom of the tub, breaking the plastic pump. I don't use those anyway, but I didn't think it was a good sign. I think the cleaning person must have overfilled the bottle, but still, the fact that it was attached by a simple adhesive ***** seemed insufficient. Plus, parts of the room definitely needed renovation. Wallpaper peeling off the bathroom wall was the most obvious. Cushions on the sofabed in the "living room" area of the suite would not inspire confidence in anyone expecting to sleep on that sofabed. And the room could use an electronics upgrade in terms of available outlets and USB ports. Overall, I'll stay there again if I have to, due to the place's convenience to my needs, but it's not a nice place to stay. The desk clerks were excellent, pleasant, and tried to be helpful. But Marriott, I'm disappointed in you.

Nice place to stay. Clean, quiet well kept on inside and outside. Professional staff

Property is well maintained

Quiet peaceful & clean.

The big refrigerator and the layout of the room are perfect. They ran out of food at breakfast before 9:30 AM!