Hilton Garden Inn Montgomery - Eastchase

The front desk manager is HORRIBLE. Her name is Rayneshia. I was in town for a conference along with some of my co workers. We had to get ready early and I went downstairs to get some coffee. She stood at her desk on the phone while we waited for kitchens staff. The cook asked her if she was supposed to get the coffee out earlier and she answered to cook, who was clearly busy, NO with a nasty attitude. The cook responded by politely taking my cup and bringing me some fresh coffee from inside that kitchen.

This is a terrible hotel from Hilton. We are Hilton honors members and this was terrible by Hilton standards! Carpet in hallways was almost black it was so dirty. Need to get a key three times and still didn’t work. Moved us to a new room that was disgusting. The headboard on the bed was falling apart and bath tub was full of mold. We went back downstairs and checked out. Moved to a different hotel. Could not of stayed here.

As a Hilton Lifetime Diamond Honors member, I admit that I expect great service and recognition of my loyalty. And this property has usually met my expectations on previous stays. Not this time. No recognition of my status. Room reserved was not the room I received. Dried blood stains on the bedspread. Missing light bulbs. Broken body wash dispenser (bottle left in the bathtub). No housekeeping even though I paid $200.00 + a night. Even after requesting service, did not receive any. Only one employee working the breakfast area. Won't make this mistake again.

I'm currently at the hotel and am disgusted by it. It is definitely not worth even half the amount of money that I'm paying for two rooms here. It is dirty and it's not in a dusty kind of way, but is more of a gross kind of way. Bathtub is moldy, rust is every where, the microwave is busted, the door is covered in some kind of fluid, and stains abound. Additionally, there are light bulbs missing in both the bathroom and the room. Despite my repeated calls to the front desk (and their empty promises), nobody ever bothered to bring up some bulbs. I don't understand how so many good reviews exist for this hotel. Did we happen to on the "crappy rooms lottery?" For anyone looking for a room tip, here's one: drive to Birmingham. I highly doubt you could do worse there.

This is the second stay at this HGI. I am a Diamond member and use Hilton as my number one brand. This hotel does not represent the brand well at all. First in July 2023 the shower did not drain. Ended shower in calf deep water. Reported and got a shoulder shrug. Tried another stay in September. After this stay I will not be back. 1. Puddle in front of refrigerator. 2. 1/6 roll of toilet paper, no extra rolls. 3. Shower dispenser torn off of the wall. 4. Light bill out in bathroom. 5. Extensive rust in bathroom. 6. Two coffee cups and no coffee. See pictures below.

This was a great stay. The hotel is clean and located in an area where there is a lot to choose from. It is also just minutes away from the downtown and historic area. The staff was kind and the stay met our short stay needs. Thank you greatly for your service.

Our construction crew stayed here for a Saturday night. Very friendly check in hostess. Nice, clean rooms. The big negative during this stay was no hot breakfast served until 8 am. Definitely a poor way to start the day. Waffle House, here come...

We stayed at this property recently and we were totally dissatisfied. We had been driving for nine hours prior to our arrival. We had booked this hotel because we have had good luck with previous Hilton Garden Inns around the country and it was a full service hotel. Upon check in we were informed that the bar and restaurant were closed on Sunday and that all HGIs are closed on Sundays which was an absolute lie. We retired early as we had to drive all day the next day. We were awakened in the middle of our sleep by the front desk calling for some crazy reason and said there were noise complaints. We were totally asleep and or tv was off. I spoke with the manager in the morning and she was obstinate and totally unapologetic. In addition the hotel is tired and run down. Furniture in our room was a wreck. Paid a premium for a full service room and got anything but. Won’t be going back. We called Hilton Honors customer service after and they were willing to make a concession to us for our problems but never heard anything from the hotel itself.

Newer HGI model, which I always think will be “nice”. But, avoid at all costs. Absolutely filthy dirty, staff that acts as if you’re bothering them when you ask for your welcome amenities. Scared to park, scared to go in the elevator, loud and horribly uncomfortable rooms. As a Gold / Diamond HH member for about 20 years, I’ve stayed in some old Hilton properties and some new and lovely ones…but this dump takes the cake for the worst ever! Sorry, Hilton…you should be embarrassed.