Suburban Studios Montgomery East I-85

It was comfortable inconvenient

When we arrived at 10pm, nobody was at the front desk. The listing says that check in lasts until midnight. We called the late check in number using the lobby phone as indicated by a sign in the lobby. Nobody answered. We called the number in the listing. Nobody answered. We continued this way for almost a half an hour before leaving to find another place, which turned out to be filthy (most of the properties in the area were booked full). When contacting customer service to make sure I wouldn't be charged, I was told that the property had filled up, so the staff just left the lobby unattended because they felt that they were no longer needed, with no way for us to know what was going on. Had they not erroneously listed a vacancy, we would have booked another place in the area that afternoon when there was still availability. If you book here, understand that the reservation is meaningless. They overbook and it is entirely possible that you will roll in late and not have a room at all.

I just feel there should be a minimum standard to what they can put out there as a motel. I have been in some pretty interesting motels but they were clean. They had hot water for a shower. If they had a kitchen, it was stocked with utensils, etc. There was a vent that went outside for the stove.... You didn't have to open a window. I'm not really mad at the hotel because it is what it is and like everyone has said the staff is super nice BUT it is being advertised as a 3.5 star hotel on Hotwire for it's amenities. Those amenities and health standards are lacking. From the look and feel of this place, I just hope they changed the sheets. I looked very closely but I just don't trust the vibe here. I shouldn't have to feel that way.

Friendly, helpful people. Our room was modern and very clean .All the facilities for self-catering Great air conditioning and friendly front desk. Nothing was too much trouble. We will definitely visit again soon. Easy parking and handy location

The best thing I can say about this place is that the check in lady was great. Friendly and competent; willing to help. But she simply can't make up for the slipshod condition of even the second room (220) that I was given. Mold in the bathtub, with aged dust bunnies on the outside of it - I had to forgo a shower. The bathroom sink was clogged up and there was no toilet paper (or roller) when I checked in - she cheerfully brought both. There is no public restroom in the "lobby" and no elevator for getting bags up to an upper floor. The fire alarm was half missing, and two light bulbs were burnt out when I checked in. Again, she provided a replacement bulb for the bed stand light. There was an ironing board, but no iron. Not one trash can in the room. The telephone was dead, and the internet, supposedly provided, would not connect. Torn seat cover on the sofa. A decrepit stove that looked like a fire hazard with one rusty element laying on the kitchen counter. Missing drawer front on the kitchen cabinet. Some sort of gross splatter all over the refrigerator. At least the bed was clean and comfortable, so one star for that and the cheerful attendant. Otherwise, I couldn't wait to get away EARLY the next morning.

I enjoyed being there. The staff is very friendly and understanding. Descent for me and my family. Wiould stay there again.