Quality Inn & Suites Montgomery East Carmichael Rd

I hate giving negative reviews and especially when I know its franchised out and it is a business at the end of the day. Coming from the UK I have soon found out that despite what is 'written on the tin' isn't necessarily what you will get in the USA. For example the pool advertised on the website, hotel brochures and at the time of our booking looks like it was filled in some time ago and the recently refurbished must have been years ago. The bed was comfortable however the pillows perhaps could have been a better quality. I do get that its a budget hotel and as long as you don't expect frills ( as we didn't) then this is the place for a one night stay over.

The breakfast is a definite plus. Good selection of hot food like biscuits and gravy, very good sausage, decent biscuits, and excellent juice and other beverage options. The front desk staff is courteous, friendly, and thorough, even if the poor lady DOES seem exhausted. She was lovely and friendly. The rooms, however, leave something to be desired. The beds are comfortable, but the other furniture is stained, torn, and old; upon checking out, I thought (quite belatedly) that I probably should have taken pictures of the ripped and stained furniture, lest the management think WE had done it, and refuse to release our $100 that they take for "damage control". The hotel is convenient to the interstate, and there is excellent parking; we didn't hear very much from the other guests, either, so there's that. But for $100 a night, carpets should be regularly shampooed so guests' socks aren't BLACK; there shouldn't be teeny little flying ... things on the walls, furniture shouldn't have HUGE tears and stains in it, and fridges should be cold, and televisions in-room should actually turn on. But it was only overnight, so it was "good enough" for the two of us.

This was a layover on a trip. The property looks good. The window treatment in our room was the best we have seen in a Choice brand, with a roll-up translucent panel behind a pretty opaque roll-up panel that completely darkened the room. The building had excellent wifi. The breakfast was a solid "B", with egg and sausage patties, biscuits and gravy among the offerings. The only down-check was no hot water. We assume that management responded to high energy costs by turning the water heating down to lukewarm. It took the glow off of what was otherwise a very nice stay.