Hampton Inn & Suites Montgomery-Downtown

The rooms are comfortable in hot weather, offering a good restful place. Guests appreciate the friendly, professional, and efficient staff. Nice location adds value.

I echo other reviews on this site and should have read them in advance. In short, stay elsewhere. This is nothing like a typical Hampton Inn. They are usually basic but clean and new and a good choice to stop for a night. This Hampton is located inside what was apparently the top hotel in Montgomery in the 1920s. A lot has changed! We arrived and I had to wake up the attendant at the desk. Front desk service was uniformly rude. I'm a Hilton Gold member (not a big deal) but status never recognized. I was entitled to get free bottles of water but the front desk clerk said they had run out despite there being bottles for sale in the convenience store right off the lobby. The initial room we were assigned was pitch black when we entered. We opened the drapes and discovered that there was a 4 ft. by 4ft. electric generator one foot from the window, blocking all light and surely noisy at times. We were only there for 1 night but still insisted on changing rooms. The second room we were given was badly in need of a refresh. Veneer had peeled off some of the furniture and the rest was scuffed and chipped. No safe or mini fridge in room. Room palette is a range of browns, carpet is dirty. Drapes don't fully close and curtains in the hallway window were torn. Bathroom is a bit dingy (I should note that outside our room was a sign designating it as a room for people with disabilities but the entry was quite narrow and bathroom had a tub, not a walk-in shower which you would have expected). Breakfast buffet is not very good. Reheated frozen "omelets" and industrial processed sausage patties. Mediocre coffee. They do have a machine where you can make your own waffle, which probably would have been a better choice. Finally, after checking out online through the Hilton app I glanced at the portfolio I was sent via email only to see that I had been charged $50 more per night than quoted in my online reservation. The hotel reimbursed me after I called and complained but how did that happen?

Overall it was good, with a few bumps Toilet constantly ran,burnt out light in room no ice on our floor, we were on the 9 with ice( not working) right outside the room. Water temp hard to adjust either ice cold or scalding. hard. Hotel has no parking so you pay for valet parking