Courtyard Montgomery

Poor front desk service

Very quite an clean

Great Room for Great Price

I arrived at your property on October 3rd. Prior to my arrival, I called to ensure I had an accessible roll in shower for my mother who is a disabled veteran with Lupus and health issues. I spoke with Phillip who was polite, I asked which accessible room had a shower chair, depending on the property. I was told there was a chair in the shower/tub. Upon checking in, I went to the room and there was not an accessible chair. After looking at the room, the room had a mold and mildew throughout the bathroom and ceiling. The TV kept cutting out, the air stopped working and the sliding door to the balcony was open. Lastly, the ice machines did not work on the 2nd and 3rd floor which is a problem when my mother was in the room alone. After checking in, I went to the front desk to ask for for additional towel sets because only two were provided, I tried calling the front desk and no one answered. I had an event to attend and was running behind and did not have time to address the issues with the front desk being only one check in computer worked and the line was extremely long. As a human, this property is inhumane. On the morning of October 4th, I went to the front desk and explained to the employee all of the issues, such as the air stopped working, there was mold, etc. I also provided pictures. She referred me to Eboni who was the front office manager/supervisor who began to walk me up to the room and I showed her the pictures and she said oh, there's no need to walk up there. I informed her, I provided the pictures to the front desk agent. Eboni stated she would see if another room was available and switch me in the system and I can move my belongings upon my return. I explained to her, I did not want to go too far, being my mother is disabled and could not walk for long periods. I also stated, an accessible room was not a big deal at this point because I was told the bathroom would have a chair and it didn't. I arrived back at the hotel, later that day (late afternoon) and was moved, however I was moved to the adjoining room which means if my original room of 241 had mold, mildew, etc. so would room 239. You would think the housekeeping supervisor who was with Eboni when I was going over the issues would've walked the room prior to me switching or being placed in the room given the previous issues. The second room was worse than the first room, the stench of mold and mildew was so strong, we opened the window. After moving myself and my mother (no one offered to help), we started seeing additional things with the room such as mold on the ceiling that was painted over, the toilet seat was rusted, the toilet paper holder was covered in mold, I tried to call down but the phone did not work, I then called from my cellphone and no one answered, the TV cut off and on, there was hair on the bed and washcloth and one of the washcloths was not white, rather yellow or had a dirty tint to it which was obvious because it was on top of a white towel. I then w

I enjoyed the Marriott quality when I stayed two nights for work at the university. I miss the free coffee in the lobby that was been replaced by paid beverages. The hotel offers a bistro with reasonably priced breakfast and dinner. i am not sure about lunch service because I am gone. Excellent housekeeping. Attentive front desk staff. Free parking Free wifi. you can join Marriott rewards for free upgraded wifi. Several local restaurants offer a range of prices and types of foods.

Staff was pleasant and efficient but not much they could do to solve these problems. Property needs major remodel or closure. Facility over all is worn and depressing. Carpets and furniture are worn and dirty. Our room: -In room telephone did not work either day we were there. Staff told us problems with phone system. They expected it to be repaired in a day or two. -Mattress sagged uncomfortably. -Bathroom sink was clogged. - 2 foot piece of wall paper in room was separated and hanging from wall. Looked like water damage. -Sofa was dirty and stained.

Never again. We just returned home from a three night stay at the Marriott Courtyard in Montgomery to visit family. We chose it, as Platinum Elite Bonvoy members, because it was a convenient location, and we have stayed in some very nice Courtyards around the country. Upon check in, the front desk employee could not get the credit card reader to work. After several reboots, our card had to be entered manually. We were never offered a complimentary upgrade, nor was there any discussion about points bonus. The hallway carpeting throughout was worn and filthy. The room had peeling ceilings. The room itself was damp the entire stay. The bathroom floor never dried and was slippery. The towels were still soaked the following day. We didn’t request housecleaning the second day because we slept in. We did request housecleaning; at least fresh towels the following day, but when we returned at 2:00 pm to freshen up, housekeeping still had not come. We had to track down a housekeeper and insist on towels; which she eventually did, but never emptied the two full trash cans. One of the outside doors that required a key card to open didn’t work. On a better note, the staff at the Bistro was very attentive and helpful with the one breakfast we had. This place did not meet any standards we have come to expect from a Marriott Courtyard. We will be visiting family there again, but will certainly search for a better place to stay.

The absolute worst, dirtiest hotel I've ever stayed at. Blocked bathroom sink. Bathroom ceiling all patched. Bed sinks to the floor. Needed enhanced internet service but was told nothing we can do just use the public wifi like the rest of us do. Most of the help has been good. Wow. Stay somewhere else

The lobby was nice enough. The pool are was nice. Beds were comfortable. The carpet all throughout the hotel was filthy. There were black spots on the carpet in our room. The tub/shower did not drain so you had to stand in water while showering. It was very humid in the room and we found black mold growing on the ceiling in the bathroom and bedroom, which is a health issue. We had a balcony but it was dirty and just one chair. Entire hotel needs to be revamped. These hotels are typically nice and that’s why we choose them. Will never stay here again.