Holiday Inn Montgomery Airport South

Me and my family came down for a funeral. I had two rooms that we had issues with from the time that we checked in mostly maintenance issues that was never addressed. I am also a IHG member so I contact guest relations, manager no one has reached out to me to address the issues Three days later still nothing absolutely will not be coming back to this location . Customer service is a hit or miss everyone here seems like they don’t want to work here so they kind of take it out on the guess.

Started off bad and went downhill from there. At the price point this hotel was at, especially considering it's not even downtown and was just off the interstate in the middle of nowhere, I would have expected it to be nicer. The room was very shabby, the furniture was beat up, the bed was uncomfortable and the exhaust fan in the bathroom, which you couldn't turn off without turning off the light, was the noisiest I ever heard. Shortly after getting to my room and settling in to do some work on the computer, I heard someone trying to open my door. Fortunately I had the door double-locked and they weren't able to open it. Got a call from the manager a few minutes later asking my name and saying that someone had messed up and double-booked the room. Went down to the restaurant to get something to eat. Another bad experience. The food was mediocre at best and the service was horrible. Was seated by my server who immediately took my drink order but after bringing my water, promptly goes and sits down and starts texting on her phone. After 15 minutes of me trying to get her attention to let her know I was ready to order, she finally happens to look over at me. When she finally comes over, she says "I'm sorry, I forgot all about you." Really? I was the only customer she had! Placed my order, told me it would be right out and what does she do? Goes and sits down and starts texting on her phone again. After another 30 minutes of waiting and looking over at her and being on the verge of getting up and walking out, she finally goes and gets my food but brings my salad out with my entree. I had ordered the Caesar salad, which didn't have the dressing on it so she brought me two packets of dressing that said Caesar Dressing on it but didn't taste anything like Caesar. Couldn't even finish it. Oh, well, maybe the entree will be better. Nope! It was very bland. Had to add a ton of salt and pepper just to give it some flavor. Finally finished my meal and looked around for my server so I could get my check and, oh yeah, she's sitting over there texting again! Finally after another 10 minutes of waiting, she brings me my check. No pen in there to sign it with. AGAIN had to wait. Finally just got up and went over to where she was, handed her the bill and my credit card and said "Can you run this please?". Yep, won't be back to this place again.

First and foremost I want to say thank you so much for a memorable stay. My first impression to be truthful was not so well due to I called 4x wanting to talk to someone asking if I can check in early but every time I called someone hanged up on me. However, when I finally arrived I was greeted by Raven and she was kind and very welcoming. She made our stay memorable and every time we passed by the front desk we were greeted by her beautiful smile. So thank you again and thank you Raven for a memorable trip.