Best Western Premier Executive Residency Grand Texas Hotel

The best little getaway for me birthday

We stayed here 4 nights for my mom's burial. Here are some pros and cons of our stay PROS 1 hotel was close to the freeway, easy to get on and off the highway. 2 plenty of parking CONS 1 first room we were assigned was not clean; staff had to give us another room. 2 we are platinum members, and young man who checked us in was not familiar with welcome gift-- not a deal braker -- was able to get gift when staff changed during the night. 3 we had a kitchenet, dishes in the cupboard were dirty-- we never used them and bought paper plates and plastic utensils. 4 I thought the bed was too firm-- but it was manageable

Dear Owner Happy Employee$$$ Make Happy Costumers The place is great, it’s new so beds and pillos are comfortable, there isn’t carpet in the rooms which is a great idea so bad odors or bacteria doesn’t stay in BUT sadly housekeeping at this place COMPLETELY SUCKS! We stayed for 5 days and on the 3rd day we had to bring a trash bag out in the hallway because housekeeping NEVER EVEN BOTHERED TO ASK IF WE NEEDED ANYTHING, then on the fourth day she came in and took some trash, gave us clean towels when we didn’t needed then because i brought my own from home and since they were new she took them and by the time we arrived back to our room it was late at night and since they were white it was impossible to find them, anyway she NEVER cleaned the toilet, nor the shower, it has soap stains in glass walls and showerheads which makes it disgusting. It really needs WAY BETTER IMPROVEMENT ASAP, also floors are swept but NOT CLEAN so there’s that. I REALLY HOPE THEY MAKE CHANGES ASAP BECAUSE WE’RE COMING BACK NEXT YR, AND WOULD LOVE TO STAY THERE BUT HOUSEKEEPING MUST IMPROVE BIG TIME OTHER THAN THAT ALL GOOD!

Our new hotel to always stay when we are in town!

Lound Music coming from lobby, drunk and loud people in hallways and room, large amount of infrastructure people staying at the same hotel the night we were there, they were drunk, yelling, fighting, we got no sleep, no manager on duty next morning to address concerns. Handicap accessible room was close to horrible noise from lobby. Basically most miserable stay we've ever had. Will never stay at this hotel again.