Hotels near Cripta del Senor de la Paciencia, Montevideo

We had no problems with the hotel, its location or cleanliness. However, we were double charged for our room back in March 2022 and 7 months later have still not received a refund. Upon check in the girl charged our credit card the incorrect amount for our booking. When I pointed out the error, she recharged my credit card in the correct amount and said she would issue a credit once she asked someone who knew how to process it. Shortly after we were issued a credit and given the appropriate slips indicating the 2 charges and the credit charges to my card. When we arrived home I noticed 2 charges from the hotel on my credit card statement but no credit. For some reason the credit has never processed to my credit card. Up on closer inspection of the credit slip I noticed it says INCORRECTO at the bottom and therefore never got processed. I have sent numerous emails trying contact someone at the hotel since this booking trying to get my $463.50 USD refund; and no one will return my emails or my phone calls. I even had the booking agency contact the hotel (***********) and they still will not correct this matter. This is not a big hotel (it has 21 rooms) and at the time of our stay it had very few bookings so reconciling this matter should not be a problem. I wonder if they make a practice of doing this type of thing??

I stayed at this lovely hotel a number of times in April and May of this year 2023.This hotel is located in the heart of the Ciutad Vieja,the Old City, in Montevideo.The location is very convenient to the sights,attractions and restaurants of this part of the city.Check-in was handled speedily and the room I was given was clean and inviting.I want to pay tribute to the staff who were always friendly and helpful-Oscar,Francisco and Reuben...The ladies who operated the breakfast buffet were also friendly and welcoming....This is a lovely place to stay and a staff member is always available to assist with booking a taxi....I am happy to recommend this place and gladly give it 10 out of 10.

Right on a small square in the middle of the Old City, this gem makes you feel like you have gone back in time. It is old world glorious, unique, and well located. The room was large, and thoughtfully laid out with historical and thematic pieces. I had a 20's microphone and stand in mine. Very cool Breakfast was phenomenal, and a great start to each day. The best of all, was the staff. I lost my cell phone on my 2nd day, and AT&T did not allow me to activate my backup. Each of the staff (two gentleman and one gentlelady) took as a personal mission to ease the pain of such a loss on vacation. My basic Spanish helped in the stores, but all 3 had excellent English and more importantly a huge heart to help me out. What could have ruined my vacation, became a reminder of why I travel in the first place. To meet people and share experiences. There was no limit to what the staff tried to get me up and running with another phone, but also their cool and calm demeanor allowed me to stay in the right vacation mindset. Frankly they made the trip, and allowed me to continue with my plan on to Argentina. Danny

The hotel staff is great. The rooms are huge but need renovation. My bath tube had problems with water drainage. Taking a shower while the water reached my ankle. Not pleasant. The breakfast is fair enough. But had another issue. I asked for a fried egg and the waitress denied. “No more eggs”. A few minutes later a local guest asked and got it on a plate. As I questioned the double standard there was no understandable answer. Sad experience. At night the street are very dark around the hotel and there are plenty homeless people.

The location of this hotel is very close to the old town and the attractions of Independence Square, and the rooms are clean and tidy, the refrigerator and electric water heater are provided, the price also includes breakfast, and it is a very good breakfast. Although not on the New Town Beach, the price is already very worthwhile, it is really invincible. Stay can be considered.

We enjoyed our stay at Hotel Montevideo but there are improvements needed. We travel to Uruguay from the US every 1- 2 years to visit my husband's family and have stayed many places. This hotel is beautiful but the rooms were not as comfortable as expected. We wouldn’t stay here again unless improvements were made because comfort is very important when traveling such a long way and staying up to 2 weeks. Pros: The hotel decor is visually beautiful. The staff are friendly, courteous and helpful. It was nice that some of the staff spoke English. My husband is a native Spanish speaker and it was great that he didn't have to translate the restaurant menu for me. The morning breakfast was very good and the staff there great. The views from the 10th floor hotel bar and DJ were fantastic. Cons: Not worth the price of the upgrade, and not what you would expect for a hotel with hotel with 4+ rating. We asked if an upgrade was an available at check in because we were staying for 11 nights. We were offered a Suite room that was bigger in size and has a small kitchenette. The size of the room was better for us for a long stay but unfortunately the bed was the worst bed we have ever slept in. It was way too soft, no support and the pillows were too soft. I realize of course this is also about preference but we have stayed at many hotels and have never experienced such a horrible bed. We traveled a long way and a good nights rest is always important. The bathroom- I prefer a long sink or his/her countertop when we travel so that we can arrange our skin care, makeup, beauty products etc. This sink was tiny so I had no place to put my toiletries when getting ready. The lighting is too dark in the rooms even with the curtains fully opened. When I was getting ready, I could barely see anything. A dimmer light switch would be much better. It would also be nice if Restaurant Polo Bamba had a rotating menu for dinner options.

The rooms are comfortable, and although they are not that big, I had plenty of space. The temperature in the room was quite comfortable, so I didn’t even turn the heater on in any day. Breakfast was nice, and the “doce de leite” was incredibly good. The only things that would benefit from improvement would be: restaurant (the food at dinner was not worthy the money at all), availability of cork screw and wine glasses in the room. I wanted to open a wine bottom and the hotel sent someone to open the bottle for me, instead of sending the cork screw…

Breakfast was not too good but acceptable. No extra beds should be possible. There should be no problem with children and the location is quite good, next to the sea, the sea view room looks good. There are parking spaces, not many.

I stayed 3 nights in the so called double standard room. My room was on the 6th floor overlooking the street. I enjoyed my stay at Own Montevideo. The room had a nice modern setup with a plenty of storage space, switches/power outlets in all the right places, many lighting fixtures. I could open windows and get a fresh air. The A/C worked fine. Wi-Fi was fine as well. The bathroom was of a decent size, with the separation between the sink and the toilet/shower. There was a window next to the bathroom sink, with a plenty of light coming in. Everything was in decent shape and looked clean. I found the small shelf was missing in the shower but it didn’t bother me much. Noise level was average. Nothing super loud that bothered me. The breakfast was adequate, with friendly personnel. One thing to know is that you have to specifically ask for coffee/tea and it will be brought to you. Everyone from the staff was very friendly and helpful. The hotel is conveniently located. I walked to Pocitos/Montevideo sign and back. Everything is a short Uber ride away, with a plenty of Uber cars available. Uber ride to Buquebus terminal for direct ferry to BA at the morning took around 15 minutes. If you arrive at MVD airport without a lot of luggage, you can take DM1 bus at the front of the terminal (84 pesos as of November 2022), get off at the last stop and walk ahead for 2 minutes and you are right there at the hotel door. Very convenient. All in all, everything was good, as it seems like everything else in Montevideo. I enjoyed my stay at this hotel and am giving it 5 stars review. I certainly recommend it.

One of the most beautiful hotels I stayed at. It is a centenary Palace, richly decorated and preserved. The restaurant is wonderful! I recommend at least 1 night (preferably the 1st or the last) as the hotel is close to the airport.