Guest User
May 6, 2024
Until 1pm I had a room booked at this hotel, then it magically disappeared. Probably because I was arriving late, they thought it was a good idea to give me one in a nearby hotel, of a lower class, perhaps knowing that I wouldn't cause problems. I'm sorry, when you change rooms, you have to solve the problem with one of equal or higher value, because the problem of missing rooms, after the booking has been confirmed, IS YOURS!! Little professionalism and lack of respect for a customer, who at a late hour, just wanted to go and rest after a hard day's work. But they will soon realize the mistake they made, highly discouraged due to the lack of seriousness, I can't judge the rooms because I haven't had the chance. P.S. If it happens to someone else, and they send you to the 7 arches, give up in advance, it's a hovel a short distance away, that shouldn't even have 1 star, let alone 3.
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