Vernazza Rooms & Apartments

Non prenotate qui. L’host non si è reso disponibile obbligandoci a pagare extra 100€ perche non avevamo una carta di credito, camera scadente, rumore perche finestre dell’800 m! Ce di meglio a vernazza, inoltre dopo aver fotografato le nostre carte sempre su minaccia, a distanza di una settimana ancora prova a chargare 7.50€ direttamente dalla carta che ha fotografato come ‘garanzia’. Un incubo! Attenzione che lo stesso host ha altre stanze a vernazza, leggete bene le reviews, un incubo

They took our money and didn't let us stay overnight! Not happy they canceled the reservation so they could deceive someone else! These are legalized scam wizards. From what I have read now we are not the only ones who have been scammed, I hope this story ends soon. Avoid like the plague!!

Terrible, from every point of view. Ok, we are in the 5 lands and therefore you pay more than necessary for anything, especially in the summer, but on this occasion it is just a complete theft. Tiny room... the photo they show you is taken with a wide angle and seems larger, airy, bright and equipped than it is. Senseless logistics... on the phone they tell you one thing, the Booking message another and then it's still different upon arrival. Really bad accommodation... the entrance door to the structure (the one on the floor) opens and blocks the exit from your room (which, having the bathroom NOT in the room, can often happen even at night in the dark); in the room there is a fridge that only makes noise, there is no TV or air conditioning (which is a kind of "penguin" that doesn't even work well, and you don't know (being two people) where to put your things and put - which can happen on holiday - your suitcases. In short... you will also stay in the splendor of the Cinque Terre, but €218.00 for a night like this is just a steal! TO ABSOLUTELY AVOID IN ANY SEASON.

Traumatic. They didn't let us check-in until 2:00 p.m., we couldn't leave our suitcases at reception or anything else because they have an "agreement" with a bar to leave them there as storage, the person responsible for opening the rooms for us arrived late and in a hurry. He asked us for our ID and a credit card as a deposit, and took a photo with the expiration date and CVC of the card. When we realized it, we told him to give him another one in which all that data could not be seen and he refused and started to get aggressive and rude saying that it was a requirement and that that is done in any hotel, haha ​​that was more like the abandoned house in your town than to a hotel. In the end we made him delete the photo and take another card, but not without arguing with him. The disgusting place, a shack that we were eager to get out of: dirty, old, with broken “furniture”, without light in the room other than a small lamp placed on the floor because the table that acts as a nightstand was broken (attached photo ), bugs everywhere, cobwebs, a rotting dead smell in the bathroom, which looked like the bathroom of a seedy slum that you don't enter even if you're drunk at 4 in the morning. We barely even took a shower because everything was so disgusting, we didn't sleep all night. Needless to say, there was no air conditioning and the fan that was there didn't work. If a train had left to our next destination at 2 in the morning I would have taken it so as not to spend a minute in that hut. On top of everything it was quite expensive, I would have preferred to pick up my cat's poop with those 200 euros.

They use Booking quibbles (1 EURO with credit card) to subtract the credit already paid on the platform via penalty. They also never answer the phone. They have everything well thought out to ensure that there is a cancellation either voluntarily or on their part due to lack of requirements (credit card) We have prepaid cards and they are not good for them (absurd in 2021) and they don't want to do us any favors for receive this euro as a deposit. On booking there are many excuses, and they are aimed at subtracting the entire amount, and the answers to this review will be the usual pre-printed ones that we were wrong. In the end we accepted a 32 euro voucher out of 65 paid because booking apologized for their behavior and came to our aid. Stay away from the structure they are rigid, unfriendly and above all they will do everything to ensure that you lose your credit if you book on booking. ****I attach photo of the booking. From the photos on booking, the structure is yours. Are you. We compared the photos.**** P.S. Don't forget that Karma exists. What has been taken away will be taken away a hundred and thousand times as much. And to those who have given, they will be given a hundred and thousand times as much

Dirty, there are hairs on the floor, the bathroom smells bad, there are mushrooms in the shower. When we arrived to collect the keys the person asked us to pay 40 euros more (without invoice and in cash) because there were two of us and apparently even though it was a double room, we had booked for one only person, so finally we paid 150 balls for the room, which was not at all at the address where we had reserved it and does not look at all like the photos. The bathroom is outside and it is very dirty and when I asked for the invoice for the 40th that we paid, they did not want to send it to us by email.

I made a NON-REFUNDABLE reservation at the property and shortly afterwards I received an email underlining the obligation to present myself with a credit card (no debit, no debit card, no prepaid), under penalty of being unable to stay overnight. On booking this information is only partially present (it is not written that other cards cannot be used). In the end I decide to cancel the reservation since the owner offers me that if the room is rented on the same day at the same price I will be refunded. The room was rented that day (because it was no longer listed on the site) and I received no refund or notice that I would be refunded. I have the feeling that it is a move to rent the room multiple times. The same experience has been reported by others (see the reviews here and on booking).

We rented the room the week of August, paying the entire amount in advance with a prepaid card (without free cancellation). After making the reservation, we received an email specifying that a credit card would be required for the overnight stay. We showed up on the day of check-in with a credit card in the name of a third party with a relative authorization for use in our name. Despite this, we were denied the stay and we did not receive any refund from the facility... We therefore filed a complaint for fraud and embezzlement. To anyone who has experienced a similar incident in the aforementioned facility, please file a report in order to receive compensation. ATTENTION THE STRUCTURE CONTINUALLY CHANGES ITS NAME ON BOOKING (now it is called Economy Rooms, whereas previously it was called Porticciolo Rooms).