Zoetry Montego Bay

Zoetry The reviews didn’t lie! This place has so much potential but fall short on so many levels. The staff is great. Great at their jobs and it comes across as just that their job, no more no less. If you’re looking for chill/quiet this is the place for you. R&R only. But bring your own food and drinks. The food is awful, just a waste of ingredients. They need new cook/cooks pronto! The menu is basic and breakfast menu the same everyday. Dinner menu no flair. We came to Jamaica for flavorful dishes not Italian and Mediterranean cuisine. All of it was horrible. I ordered a hamburger thinking how hard could that be, it was bloody red. I didn’t want anything in place of it. The bartender re-ordered anyway. It was offensive how burnt the second one was. It was unrecognizable that it was food. It looked like it had been cooked over a volcano. I ate bbq wings and a quesadilla the rest of our stay. The drinks are a joke! I’m a lightweight (2 drinks max) I would have 6-7 drinks daily and never got a buzz. The joke from the bartender was “ see you in five minutes “ knowing damn well you weren’t going to get tipsy from none of that crap! The second night we didn’t have phone/tv service in our room. Stocked frig in room had a bottle of rum( you will need to add it to your drinks from the bar) beer/soda/water and champagne. Snacks -granola bar/ banana chips STALE! Rooms are furnished nice & clean. Cheap pillows! NOT WORTH THE MONEY!

We chose this resort based on a very positive experience at Zoetry Punta Cana, expecting the same level of quality across the brand. Unfortunately, that was not nearly the case. The overall facility appears outdated and does not meet five-star expectations. The rooms are relatively small but generally clean; however, the pillows were noticeably poor in quality. The pool is rather small and shallow, which might be typical for a smaller resort. The entertainment is limited. The hotel is situated on a shallow lagoon rather than direct access to the open sea. On the plus side, the water is very warm and calm, with no waves. On the downside, it’s not ideal for swimming, as the water is less clean than the open sea and there is a significant amount of seaweed in the shallow areas. Included activities are limited to a single sailing boat, kayaking, and snorkeling excursions offered three times a week. The snorkeling spot at the nearby reef is disappointing, with 99.9% dead coral and sparse marine life—though we did spot two skates. Overall, this resort seems best suited for guests who prefer relaxing by the pool with drinks. Service was inconsistent. We repeatedly had to ask for towels and bath mats—staff removed the used items but often did not replace them. While some waitstaff were attentive, many were slow and unresponsive during dinner. One night, a guest received a napkin with brown stains. On another occasion, the pool ran out of clean towels and the staff appeared unconcerned. Senior staff seemed competent, but junior staff lacked attentiveness and skills. The food was mediocre with limited variety; despite already having few options, some items were unavailable from the menu. Unfortunately, one of our group experienced food poisoning.

The location and access to the beach/pool was amazing. There were max 12 couples at the place that we saw at one time. We never had to wait for a chair/cabana at the pool or even the loungers on the beach. It's very chill vibes so having patience was expected and necessary but it was what we were looking for.

Considering the price point, we had an okay stay at Zoetry from July 20-24th. Zoetry is tagged as a luxury resort – but we do not think that is an accurate representation of this resort. Food – the food was delicious, but it took FOREVER. Every meal is a sit down, menu meal. After ordering, most meals took a minimum of 30 minutes to arrive, sometimes well over an hour until we received our food. It felt like a huge waste of time to sit and wait for food three times a day. The juice was from a jug which is disappointing when visiting a tropical country. Beach – The beach sand is lovely, but the water was not great. The ground was covered in seaweed. Staff – Most of the staff was lovely, always willing the help. We were assigned a butler, who was honestly annoying. I don’t really know what his purpose was. Room – Our room was spacious and clean. It was lacking basic towels (hand & face) and bathrobes. Fitness/Gym – The equipment is old, and very difficult to function. The treadmills were constantly showing an error code. Entertainment – There was a daily schedule of events and activities. These events rarely took place. There was no basking weaving, wood carving or leather activity as indicated on the schedule. Daily “fresh juice” was just a jug of juice poured into a dispenser. Overall, for the price we paid, expecting luxury, we would not return to this resort.

Hands down the most relaxing and peaceful visit to Jamaica. The staff at Zoetry made this experience well worth it. This is now the only place I want to stay when in JA.