Zoetry Montego Bay

Zoetry Montego Bay is an excellent resort for unwinding and relaxation. Everyone there makes sure everything is good!

Zoëtry Montego Bay Jamaica offered a serene escape, but service fell short. My Junior Suite was stunning and cozy, with a beautiful pool-and-ocean view from the balcony—perfect for relaxation. The staff were kind and pleasant, adding warmth to the stay. However, with renovations and only a few dozen guests, the ample staff didn’t deliver. No one offered drinks or food poolside, breakfast opened 10 minutes late at 7:00 AM with coffee served after my meal, and at dinner, I waited for a table as dirty dishes cluttered empty ones. The peaceful vibe and lovely room were overshadowed by these lapses.

Very comfy rooms and great service in a beautiful beach setting. The hotel is smaller than most, which was a bonus. Staff have time gor you here, beach chairs are easy to get as it's not over-crowded. Better for couples than for families with small children. I would love to go back.

Arrived Feb 22 and left today, March 1st. I have worked in the travel industry for 30 years, therefore very well traveled. The Zoetry Montego Bay has surpassed any resort I have ever been to. The staff cannot do enough to please you. The food was amazing, different menu each night from Carribean night to Steakhouse night, all an incredible experience. I had done my research before going, so was well aware of issues previously mentioned such as small beach. My opinion is great things come in small packages and this beach is exactly that. Beautiful breeze, incredible scenery, lots of shade. The daily complementary activities were not only a nice break from the sun, but you get to make your own souvenirs while chatting with local vendors. I recommend this resort to people looking to unwind and let yourself get pampered

Staff Truly phenomenal. Every team member we encountered was kind, eager, and supportive. Their professionalism and warmth absolutely made this trip worthwhile. Atmosphere The grounds and setting were stunning and peaceful — while needed minor updates, it was exactly what we had hoped for. Bar & Beverages While the bar staff were wonderful, the beverage program was disappointing. Nearly all drinks were made with basic overly sweet juices. At a wellness-focused resort in the Caribbean, we expected fresh fruit and fresh juice-based cocktails to be available. Even in the evenings, options were so limited that we often defaulted to straight spirits. The liquor selection itself was also very restricted. Additionally, the only drink menu was hidden within the app, which staff were generally unaware of. Expanding the beverage program to feature fresh, local ingredients would be a huge improvement. Food Jerky Joe’s: Excellent — fresh, delicious, and consistently enjoyable. Breakfast: Generally good, though several items were often unavailable or served differently than described. Lunch: Some meals were flavorful, others quite bland. Dinner: The rotating themed menus were nice to see, and many dishes were really nice; wihile others quite lacking. Dinner was also the only time we could get a dessert like treat. however, was very limited. Room Service: Inconsistent. Items arrived differently than described (e.g., a salad came with completely different ingredients than listed). The app listed 24-hour room service, but when we called at 6 a.m. we were told it was closed. Polo Bar/Restaurant: Rarely open. When it was, access was limited (e.g., reserved for filming), or the space appeared unstaffed and unstocked — almost used as storage. Coco Café: Coffee was very good, but baked goods were minimal, often stale, and most days the display was empty. Overall, while staff were consistently excellent, the food and beverage program needs a complete rework. More fresh, varied, and reliable options would transform the experience. The staff clearly have the capability — they just need the resources and support to deliver on the resort’s full potential. Other Observations Our package included a beach bag which wee did not get. Also daily sparkling wine/ fresh fruit were included but We only received these on arrival, with no refresh afterward. The lobby is a beautiful, underutilized space. Occasional programming, such as live piano or small events, could bring it to life. Especially considering there is nowhere to go, following dinner. Staff Highlights Several individuals truly stood out: Shadrick — Pleasant, professional, and genuine. Barbara — Warm, calming, and kind. Benson — Approachable and full of knowledge, like reconnecting with a longtime friend. Youlan (spelling may be off) — Respectful, engaging, and approachable. Ramona — Our butler, who was informative and helpful during her hours.