Zoetry Montego Bay

Considering the price point, we had an okay stay at Zoetry from July 20-24th. Zoetry is tagged as a luxury resort – but we do not think that is an accurate representation of this resort. Food – the food was delicious, but it took FOREVER. Every meal is a sit down, menu meal. After ordering, most meals took a minimum of 30 minutes to arrive, sometimes well over an hour until we received our food. It felt like a huge waste of time to sit and wait for food three times a day. The juice was from a jug which is disappointing when visiting a tropical country. Beach – The beach sand is lovely, but the water was not great. The ground was covered in seaweed. Staff – Most of the staff was lovely, always willing the help. We were assigned a butler, who was honestly annoying. I don’t really know what his purpose was. Room – Our room was spacious and clean. It was lacking basic towels (hand & face) and bathrobes. Fitness/Gym – The equipment is old, and very difficult to function. The treadmills were constantly showing an error code. Entertainment – There was a daily schedule of events and activities. These events rarely took place. There was no basking weaving, wood carving or leather activity as indicated on the schedule. Daily “fresh juice” was just a jug of juice poured into a dispenser. Overall, for the price we paid, expecting luxury, we would not return to this resort.

The room was comfortable! Most of the staff were exceptional. We had a great time and would definitely go back. It’s a little too slow paced and relaxed for me but it’s perfect for others like my daughter who I went with. If you’re looking for fine cuisine this isn’t the place but overall the experience was nice

Perfect bday trip for my daughter! David was exceptional, professional and very attentive even on his off days during our 6 day stay. Top tier hotel service and amenities!

Incredible service. Special attention. Kind staff. Warm hospitality. Improved menu and taste of food. Beach was kept pristine and plenty of chairs to lounge. Jerky Joe’s lunch was finger licking Property was impeccable. Room was clean and cool. Plenty of towels and turn down service

I want to save some people some unnecessary frustration with this resort. I read the reviews, and I thought that the bad reviews would not happen or affect me. IT DID. ENERGY IS EVERYTHING! The first two days were WONDERFUL! After that it went downhill. Too make a long story short. I communicated with my assist for room service on the What's App at 9:09 am that I was fasting and that I would like lunch in my room at 11 am. The kitchen opens at 11 am. At 11:48 am I am texting Ramona about the status of my lunch order. I did not receive my lunch until 1 pm. There is no communication or lack of which is a big problem at Zoetry. This incident happen on Saturday, July 12th. There was a lot of back and forth with Ramona and no explanation why my lunch was late. When I asked what took so long? Short staff? Maybe I could have practiced more patience? She apologized. I accepted her apology. What if someone needs to take their medication with food? This was disappointing and extremely disturbing. When I asked to speak to the management twice, I was ignored. No follow up the next day which was Monday. I traveled back home Tuesday, and no one outreached me on the property. I am also, a member of UVC I submitted a complaint and spoke to Chris a representative on July 13th @ 2:01 pm while I was on the resort and no follow up from UVC or Hyatt. Certain staff members seem to not want to be there and do their job. The energy is negative and toxic, and I did not pay a lot of money for an experience like this. I was frustrated, I felt unwelcome, and I was ignored. With all of this going on I felt unsafe. When I walked into the dining area, I received dirty looks from staff. (I thought it was me?) Dinner is served at 6:30 pm. At 6:45 pm it gets dark, and I want to see my food and what I am eating. With the negative energy from staff, I thought, “what are they doing with my food and drink? I called my Jamaican colleague back in the states and asked them " What's going on why are people so negative and not helpful?" He stated, he never experienced that and he apology on behalf of his country. I spoke with some ex-colleagues, family and friends while I was at the resort about this experience. I was checking my energy and asked myself, is it me. Maybe it’s the culture? NO. I paid for a very expense vacation experience, and I expectations were not met. This was also my birthday trip and no piece of cake and no happy birthday, no complementary bag from UVC representative on this resort. Just unprofessionalism and being ignored. When I left the resort, I observed the UVC rep, she had on her air pods and looking down at her cell phone. If this ever happens to you. (You should always learn something when you travel) * Document, document, document. * Protect your energy. No need to go back and forth with unprofessionalism and negative staff. (Their actions show that they do not care). * Pray. Calm down. Stay away from negative staff. * If you can afford it