Tropical Court Hotel

I recently attended a close friend's wedding at this venue and was extremely disappointed with both the condition of the space and the service provided. The chairs were torn, bent, and bleached out, making setup embarrassing and uncomfortable. The tables were dirty, there was visible mold on the ceiling, and the entire place was filthy overall, including dirty ceiling fans and unclean windows. There was also water leakage, which further highlighted the venue's severe lack of cleanliness and maintenance.The reception staff was very rude and unhelpful. When we asked for cleaning supplies, the receptionist claimed she didn't know where to find a mop or broom. The bride and groom had rented 50 chairs, but only 34 were provided, some of which were not even proper chairs. When asked about the missing chairs, the receptionist was vague about when they would arrive. Thankfully, Fletcher stepped in to call the boss and address the situation. Additionally, the receptionist prevented the caterers from using the kitchen area. As the reception was ending, she turned off all fans and AC while guests were still present.This unprofessionalism and lack of basic customer service made for a major letdown on what should have been a joyful occasion. The venue's online appearance is deceiving; in person, it is far from acceptable. I strongly advise against renting this venue unless significant improvements are made. Do not take the negative reviews lightly.

I maded a reservation whit internet business. When I arrived the hotess don't want to accept the confirmation of my booking. She told me to have my credit card and charge me again the room I have already paying. When my holidays finish, I have to contact the internet booking business to explain the problem, they refund me. Becarefull, when tropical court hotel recharging the room I rent they make me paying 20$ more than what I already made with my reservation. Becarefull, I got fooled.

Booked here as a last minute resort. Arrived near to midnight and got a room thanks to the gateman/security. There were not many parking spaces but I secured one: if anyone has problems parking in small areas then you may won't to avoid this hotel. My room was clean. There is ONE socket in the room which is double. So...make your choice - charge a device and watch TV or don't charge your phone don't watch TV and plug in the microwave and warm fridge. And I mean warm fridge whilst plugged in. The security gave me directions to the nearest store so I could buy refreshments due to him not being able to sell me drinks from a locked fridge behind the reception desk and no cups being available for the water dispenser near the front desk. Anyway, I purchased cold drinks from the shops and placed them in the fridge I plugged in before I left for the shops, and low and behold.... When I woke up they were HOT. The toilet is the same height as one found in a primary school for 5 year olds. The toilet also leaked. I vacated the room by 8:30am. I had to get out of there. If you desperately need a bed over night before making an onward journey I would recommend it as it's quite close to the airport, other than that, the recommendations stop there. You will not be comfortable long-term here for a week or two weeks. For what you get the rooms should be cheaper. Definitely not recommended for disabled persons, although there are ground floor rooms the person would struggle using the toilet. I paid 10,000jmd for the night. It's more like a 4,000jmd room.