Jewel Grande Montego Bay Resort & Spa

My family and I went for cousin 50th birthday celebration, so I was about 50 family and friends. From the time we enter the resort everyone was so welcoming and sweet. We was greeted with good morning by everyone we saw. This is my 3rd time to Jamaica and this resort had the best employees, they was so friendly, all of them up bit smiles on their faces. I love the fact that this resort was not crowed. We got the room with butler service which was the best thing ever, I was so happy that we paid for it. Our room was an apartment, we had 2 rooms, 2 bathroom, washer and dryer, dishwasher, microwave, fridge, lost of closet space, we had 2 balcony, living dinner room and kitchen. We stated in Building B which had it own coffee cafe with a view, which you get fresh coffee and pastries everyday, so you did not even have to go breakfast if you a light eater. The pools and beach was empty for most of day, you can get seat in shaded areas. Don't forget about the Jamaican ice-cream, my son and I had it 2 or 3 times a day, we tried every flavor they had. Their so much more about the resort that I love, you just have to go and enjoy it for yourself. The only bad part of this resort the do not have any restaurants or snack bars open after 10 pm, but the do offer room service. But if you have a butler the leave a 8 pm the can leave food in your room for you or order outside food for you before they leave. Also, I did not like the type of rice the served with the rice a peas. I just need to give a big shout out to our amazing butlers Chantell and Alpochino, especially our girl Chantell, from the day we met her she was so sweet and warm to us. We connected with her right away. She was so helpful on everything we asked about, she even helped out 2 others rooms who had butlers. they both made sure text us, in the morning when they get to work and before the leave. Chantell would meet us everyday in the morning before she left. If you got there please request her as your butler. PLEASE CHANTELL NEEDS A RAISE AND SHE NEED TO BE RUNNING MANAGMENT OR SOMETHING AT THE RESORT SHE IS THAT GREAT! I will be booking this resort again. Thank you for a wonderful peaceful vacation!

Absolute perfection! Our family visited the Jewel Grande last week and it was amazing! Our room was clean and beautiful, the food was great at every restaurant, and the best part was the wonderful staff. These are the kindest, most accommodating people we have ever come across during our travels! Jermaine is the best! He played ping pong (he’s the champ!) and cornhole with our family and added so much fun to our trip! He is the nicest guy and just so much fun! Special K at the sentry pool bar was awesome too! And Inez at the spa gave me the absolute best foot massage I’ve ever had in my life! The Himalayan salt room at the spa is beautiful! I highly recommend the Jewel Grande!

The Jewel Grande Montego Bay is classified as a 4 diamond hotel. During my stay, one evening the room was inundated with swarming termites (both larvae and winged), which required the hotel to heavily spray the room and change the linen. I was also told they would also have to close the villa I stayed in upon my hotel departure. The hotel, however, did not provide an option to change rooms duringmy stay, instead stating that some compensation would be granted. I requested a one-night deduction and additional consideration for the inconvenience. However, the hotel has not met this request or offered any remuneration. Their apology alone is insufficient. The swarming incident was very distressing. This incident raises concerns regarding maintenance standards. Further, it is undeserving of a 4 diamond rating. The Jewel Grande was acquired by Hyatt hotels and it likes to boast that it is part of the Hyatt brand. However, it is not up to Hyatt habitability standards or its customer service standards. In this instance the Jewel Grande Montego Bay customer service was substantially sub-par relative to stays at other Hyatt properties, such as the Hyatt Ziva in Montego Bay. During my stay, I interacted with Andre Bryant (day manager) and Andrew Hall (night manager). They informed me that they informed Rory Shepard (Director of Rooms), and Jaap VanDam (General Manager) about the situation and the compensation request. As of now, the issue remains unresolved. This is unacceptable and insufficient. I will provide this information in writing to Jewel Grande Montego Bay and Hyatt hotels senior management. he Jewel Grande was acquired by Hyatt hotels and it likes to boast that it is part of the Hyatt brand. However, it is not up to Hyatt habitability standards or its customer service standards. I have been a Hyatt member for 20 years and have stayed at Hyatt hotels around the world including the Hyatt Ziva in Montego Bay. The quality of care in the upkeep of the Hyatt Ziva vs the Jewl Grande is worlds apart. My experience heretofore has also been that Hyatt honors their commitments to its hotel guests. It does not give guests the run-around, lie to them, or fail to promptly resolve guest matters. The Jewel Grande Montego Bay persons spoken to during my hotel stay were Andre Bryant who was told was the hotel day manager. Andrew Hall who I was told was the hotel night manager. They informed me that they informed Rory Shepard (Director of Rooms), and Jaap VanDam (General Manager) about the situation and the compensation request. All of these persons have failed me as a hotel guest as mo one has contacted me since my hotel departure.