Sandals Montego Bay All Inclusive - Couples Only

For the Butler room it was beyond expectations, small, a/c on its last leg, no ventaliation in bathroom caused heat and humidity. We have been to many other Sandals with a butler experience and this by far was the worst. We will not be staying here again.

The entertainment staff was fantastic! We loved Geo, “Super Mario”, Darrel, Christopher, and Caloney was the best bartender! Also, Jordan on the saxophone was amazing! We had a great time playing beach volleyball with the staff too! Everyone was wonderful and our view was beautiful!

This is our first-ever stay at a Sandals resort—Montego Bay—and we chose it to celebrate our honeymoon. Overall, it has been a truly wonderful experience so far. The absolute highlight of our trip has been the entertainment team and a few standout staff members who went above and beyond to make our stay special. Demario (aka Super Mario) was the heart of our vacation—he brought incredible energy, led fun beach games, danced with guests, and took the time to have real conversations. By the end of the trip, I didn’t just see him as part of the staff, but as a true friend. Lady J, Crazy Chris, and Shania were also fantastic—talented, warm, and so much fun to be around. Every show and activity they led was a blast and made each day exciting. The nightly shows have been absolutely great—fun, high-energy, and well put together. The DJs have also been excellent, keeping the vibes going and making every evening feel like a party. Jordan was another standout—we absolutely loved him. His saxophone performances were nothing short of amazing. His talent and kindness added something truly special to our evenings. And Leonardo, our favorite bartender, not only made incredible drinks but was also a genuinely great guy—always welcoming and fun to chat with. That said, not all staff members were very friendly. Some didn’t seem happy to be there and carried a negative demeanor, occasionally coming off as rude. This was disappointing, especially considering the high standards Sandals is known for. We’ve also found the dining experience a bit lacking. The food has been just okay—nothing to write home about. Breakfast restaurants open later than ideal for early risers. In fact, I’m actually writing this review while I wait for somewhere to open for breakfast. Lunch options are also limited, as most restaurants only open for dinner, which makes daytime dining feel repetitive and restricted. Despite those few issues, the incredible staff members we mentioned made our vacation unforgettable. Their energy, kindness, and dedication to guest experience truly made all the difference. We’re so glad we chose Sandals for our first all-inclusive experience!

We spent two weeks at this resort as part of my husbands 50th Birthday celebration and had an amazing time. We had Butler service in Crystal Lagoon Ocean View and had Butler service , have to say Danesha and Asha were amazing booking all our restaurants bringing us snacks and drinks and just giving us a great vibe to our holiday. Our room was lovely just opposite the piano bar (swim up pool) and we spent most of our time on our sunbeds just on the beach on the side of said swim up bar so had the best of both worlds with the beach the seas the pool and the bar all in touching distance. Restaurants - the breakfast buffet was always good with all the usual options (Great Coffee). For evening meals we tried all the restaurants and all were good although Soy (shout out to Joel and Brittany) was our favourite closely followed by Tokyo Joes although can’t say we had a bad meal whilst here. Entertainment was varied some nights quieter than others but always something going on from steel drums on the beach (silver birds were excellent) to the amazing Tasha (vocalist) and the sax player (didn’t catch his name). Stash always kept us entertained as host to many events / entertainment. We spent one day over at the Royal Carribean but preferred where we were at Montego Bay as it just felt a better set up. Shout out to the various ground keepers and cleaners always on the go making sure everything is as clean and tidy as it could be.

Raj and Shane Butlers Michandia at Butch’s Albertina at Butch’s Sasha at Butch’s Portia at Dino’s Stone the loyalties desk All servers at the return dinner Gamalia best omelette ever Dalton an icon Chris Elliott GM These staff made our vacation exceptional. Thanks Jamaican family!

My husband and I came to this location for our anniversary. We like Sandals and have been at different locations and to Jamaica before. This was our first time at Montego Bay. We arrived for reunion week for returning guest. The staff were great as always. Very helpful and courteous. This Montego Bay location being the original sandals I was surprised the entertainment was pretty much non existent. I didn’t hear reggae music playing throughout the day. No Bob Marley music at all. How could that happen? I heard American music that I could hear anytime. We come to Jamaica to feel and see the culture. We would like to have had Reggae and cultural entertainment. Several guest we spoke with agreed and were disappointed. They took out their own playlist and speakers. It felt like I was at a resort in Florida. I heard that Montego Bay was an entertaining resort but it was the opposite. It was quite but relaxing. Something felt off. A few menu items were out of stock in two of the restaurants. Butches was highly recommended but the steak was not up to expectations. We are returning to sandals but will go to another location. I did enjoy the Red Line Spa. They were great! The resort and rooms were clean.