Hotels near Torre di Ugolino, Montecatini Terme

Super location and nice rooms. Unfortunately a lot of coach parties arrived during and stay so it was super busy. I actually caught covid from one of the party who coughed all over me :(( Also when I asked for a towel for poolside I was rudely spoken to. Breakfast nothing special and breakfast room too busy Would stay again but choose my time

As you can see from the photos, the exterior of the building and public areas are grand and delightful. Overall, we had a very pleasant stay. But for those who want more of the nitty-gritty read on: Room: We were in room 124, which is a standard room near the elevator. Like most European hotels, the room is considerably small. I appreciated the large armoire, night stands, and drawers so that if one wanted, personal items can be stowed out of sight. I found the bed to be very firm, but have a PranaSleep mattress at home, which is super comfy. I read that the rooms were ”recently” renovated, but ours could have definitely used a touch-up. There was a mark that appeared to have been where someone killed (and smudged) a bug on the wall, and several spots where the walls were scuffed and chipped. Cleanliness: The housekeeping did a sufficient job of cleaning the room, and the dining areas were immaculate. What struck me as odd was the beautiful red carpet on the grand staircase was in need of a vacuum during our entire stay. Minute detail, for sure, but one that struck me as odd. Amenities: Here's where I think they could improve. There is not an iron in each room, however, they will bring one upon request. In my case they asked for it back 24 hours later, which was problematic for me, as all of our clothes needed ironing. I requested an iron four more times before I received another one, three days later. Sadly the one I was given was completely broken. (Good news: I learned to get wrinkles out of clothing by dampening the garment and using a hot hair dryer!) The toiletries were paltry and the bar of hand soap was the size and thickness of a quarter. I am imagining this is done for the sake of conservation, but be aware: if you are the ”DO NOT DISTURB” type, you will need to find housekeeping to stock up daily. The towels and bedding were all stain-free and seemed to be of decent quality. Temperature: We are from upstate NY and the room was very hot for us, even with the AC on the lowest temperature. We stayed in October and ended up sleeping with the windows open. Bathroom: The shower is incredibly small! If you drop your soap you would actually need to step out of the shower to pick it up! No joke! The water pressure is incredible, however, and there was always plenty of hot water. WiFi: Nearly non-existent. I have heard that they are planning to upgrade. Otherwise, you need to sit in the lobby or use the laptop they provide in the front area. Typical to Staff: Most of the staff was professional. We had many pleasant exchanges with a young waiter named Federico. The evening/night staff were not as pleasant and almost seemed bothered that they had to interact with patrons. Food: The breakfast was plentiful and consistent: a table full of breakfast pastries, cold cereal, melons, yogurt, scrambled eggs, muffins, bacon, sausage links, several types of cold cuts and cheese, cucumbers, tomatoes. We ate dinner at the hotel three times and so

The hotels first impressions were good.all ground floor bar,restaurant and lounge were all nicely decorated. Unfortunately that ended with our room. First of all we had problems with our key .granted that might have been us but even one of the staff said there was a problem so who knows When we went down for dinner we went to three different tables and was told we couldn’t sit there because it was set for breakfast. As we were in a coach party we would have liked to sit with other diners but no, we were sent to a table on our own. There was no kettle in the room or tea and coffee.one of the guests told us we should ask for one ,which we did. When plugged in, it wouldn’t work and the room lights flashed every time we tried to push it in.Girl in reception came up to see and she then sent the cleaner to bring us another. She couldn’t get it to come on so went for another kettle. The third kettle did flash on briefly but after she had gone we tried but the only way we could get it to work was by holding the plug in to the socket till it boiled 😳also the lights in the room were flashing if we released our grip. We were told it was our travel plugs but the kettle was theirs so how they came to that conclusion I really don’t know. We asked for cups for our hot drinks and we’re given cardboard flimsy cups . We had to ask at the bar because the waitress in the restaurant wouldn’t give us pot ones. The food was disgusting most nights and lots of guests including myself couldn’t eat it . The waitress who served us ,who was English so no language barrier, banged our plates down in front of us every night. My friend doesn’t eat cheese and she told them this so was asked if she would like spag Bol, which she agreed to. When it arrived there was hardly any meat and the sauce was watered down. It looked disgusting and she couldn’t eat it. The last night we were there , there was a full on argument with the waitress and customers in the restaurant because so many of us sent the food back. My views on this hotel are, it’s the worst hotel for customer service. The hot food which is advertised on the website was non existent and one of the cakes they put out were there 3days on the trot. On one occasion I ordered a glass of water but was brought a large bottle and charged 2 euros for.I didn’t say anything, which with hindsight I should have but I dont like to complain.I left just over half of it and the next morning there it was next to the orange juice for customers breakfast. I wouldn’t recommend any one to stay there because as well as the food we were worried about the electric plugs.

Just returned from a three night trip, this hotel was amazing and what we wanted, it’s in the centre not far from the cable car and close to the train station we visited Luca and Florence during our stay, the staff are what make this hotel so very friendly and helpful nothing is too much trouble. Ricardo took time each day to advise on times of trains restaurant choices and guided us on what todo with our short stay. Gabriele was amazing too very helpful and arranged our shuttle transfer prior our arrival, the room attendant was also lovely and attended the room always leaving lots of clean towels and the room very clean this hotel made our stay, thank you Ricardo for all your help and We would definitely return

房間乾淨整潔。。。。。。。。。。。。。。。。 環境安靜舒適。。。。。。。。。。。。。。。。 樓下餐廳多。。。。。。。。。。。。。

Greatly and centrally located near lots of places to eat, have a drink and visit. Parking outside wasn’t too complicated, just find a spot and pay. When we got there we only found one employee who couldn’t speak English and was a bit difficult to check in but regardless he was very nice, helpful and serviceable. He also helped us with figuring out how the parking worked. Room and bathroom were nice and spacious though the mini fridge didn’t really seemed to work. Other than that I pile stay again if I were in the area.

I visited here with a group to see the Puccini Opera Festival. The hotel is spotlessly clean with lovely staff and a great pool. Breakfasts were excellent - wide choice, fruits, cooked eggs, meats etc and plenty of it. My only cavil was with the first set evening’s meal - a miserable chicken leg and a few chips. However our tour guide did complain and the second set meal was excellent. This complaint seems to have been given before - and not always heeded. Villa Capuggi is such a nice hotel that I wonder why they stint sometimes - even though the cost of living crisis impacts here too. Just a little more luxury and this would be the perfect Italian hotel.

The hotel is by the sea, the room by the sea is small, but the scenery is good. There is a Beijing restaurant 100 meters away. In addition, my friend hotel (amici imei) is expensive and not tasty, not recommended. The hotel provides parking spaces, 16 euros a night, just opposite the hotel public parking area, it is convenient.