Palazzo BelVedere

We booked a junior suite and were upgraded, which was wonderful. On reaching the room, a manager was just leaving and said she was checking it was ready for us. However, we found a dirty towel beside the bath, dust and hair from the previous guests, dirty spoons and a general lack of cleanliness. The room was re-cleaned and we got on with our stay. Evening dinner in the soulless restaurant wasn’t great - over-salted and tough (not al dente!) pasta. The following day we asked for an iron and ironing board, which was denied on ‘security grounds’. When challenged, we were told that housekeeping will iron for us, but the prices were crazy. We also tried to turn the room heating on (it was 7 degrees outside) and were told this was not possible as the municipality would not allow it. Instead they sent us a mobile heater that didn’t work. Breakfasts were ok, although I was put off by the service staff using bare hands to arrange food at the buffet table. The staff were generally friendly but it didn’t make up for the lack of attention to detail, direction or quality. I booked through a third party for just over half the price that the hotel offered - I am glad I shopped around. This is not a five star hotel even though advertise as such and they charge for five star quality. We were massively unimpressed.

Beautiful hotel with stylish decor. An easy walk to the town. Fabulous breakfast included in the room rate. The bedrooms are decorated in a lovely scandi style. Staff were really help and polite. Only a few niggles! The breakfast is left open with no lids on things like eggs and pastries so there are lots of flies. The hotel need to invest in fly fans that spin by the breakfast food if they don’t wish to cover it. The spa only has 6 sun loungers outside by the pool and we never managed to get one during our stay. We chose to then sit inside but because they leave the windows open and that makes the air humid you start to be bitten by mosquitos. A bit disappointing as we chose the hotel for the spa element then we couldn’t really spend any time there. The hotel should invest in more sun loungers and place them in the garden area with parasols as then guests who cannot get a lounger by the pool can sit in the garden.

No dinner available on the first night due to a private booking of only 20. I was told I should have booked No breakfast available in the breakfast room due to a large Jewish event , we were ushered to small seating area with limited choice No bar - was told if we wanted a drink they would make it and bring it to us Staff crashed into room one afternoon then left A soulless depressing hotel with no atmosphere Nowhere near a 5 star and couldn’t wait to leave

I was quite surprised (to the negative) by this hotel. Based on the website, the listing on Mr & Mrs Smith, and the nature of it being a 5 star hotel, I expected a little bit more. It was overall quite random, and in a very random location. Perhaps we didn’t use it correctly given it’s a wellness resort of sorts but I found it all very bland and underwhelming. We arrived on a Thursday through Sunday and felt no vibe or atmosphere in the restaurant, gardens, wet area and it all felt a bit desolate in all honesty. The lobby is almost non existent, a sparse area not used particularly well and the reception area a lonely desk and a seat off to the side and not a very welcoming space. Again, perhaps we were hoping for a different vibe but perhaps not to be expected at a wellness resort. We found the pool and spa area a bit outdated and the outdoor pool area was very sheltered and no where to lay in the sun. We’d booked a studio suite on the 4th floor which was spacious and nice but lacked any character/warmth and was quite dark with small windows. We had a lovely dinner meal from the restaurant that we ate in our rooms due to having our baby with us. I ordered the ravioli and there were only 6 ravioli in the plate which I was a little bemused by although it was tasty! Very tiny portions. Alas, the staff were lovely and very helpful and accommodating, unfortunately the hotel overall was disappointing and sadly we won’t be coming back.