Hotel Columbia Wellness & Spa

The hotel has a good location. Internet is terrible. The staff are friendly. The bad thing is they allow pets in all rooms. I have severe allergies and when I found out they let pets in all rooms I had no time to cancel. I was itchy in the night. As animals in the bed could have fleas and fur or dander which is an allergy. I do not understand letting dogs and cats sleep in the bed and on pillows. Animals are not bathed like people. they drool and who knows may urinate in the room.

The hotel position, the external and common areas design are very good and new. The Spa is also new, but is a little small, if crowded you cannot enjoy it. The rooms let us down because are outdated and small, especially the bathroom. the big bed was made with 2 single mattress together, the air condition is too noisy. The breakfast is ok, but a buffet would be better and faster.

This Hotel is punching above its weight. It is not a 4 star Hotel. The room was very clean and reasonably comfortable. Most of the staff were pleasant and helpful. But one slightly older lady who appeared to be in charge on Reception had an attitude not conducive with the Hospitality industry. Our room safe was locked on arrival, and the next day l asked Reception for it to be unlocked, a very pleasant young lady came up and did so but she was unable to show us how to reset it, and there were no instructions in any language in our room, she said she would send someone else up that could do it. After a short while there was a bang on the door similar to how l imagine a Police raid starts! It was the lady in charge ,she did not say Bonjourno or Good Morning, nothing, just came in and proceeded to set the safe and then got rather sharp with my husband when he pressed `b` instead of `a !! We were part of a group, TS Tours in our joining instructions, it said `There is a Spa at your hotel so if you wish to take advantage of this then please do pack your swimmers`It does not tell you that in order to use the pool you must buy a Spa Package( not cheap) and in order to enter the Spa you must hire one of their robes!! If like us you are part of a Tour you will not go hungry at this Hotel, but every breakfast is like Ground Hog Day. The muesli and Cornflakes (which we had to ask for) were from a budget range as was the fruit juice. The other cereal was Coco Pops, not too many takers for that with the average age being 70. Fresh fruit consisted of Green Apples, Apricots, Plums and Kiwi, Eventually some water melon appeared on a platter after someone asked. In short it was all rather lack lustre. Please also be aware that right next door is a very noisy music bar, so if you are after an early night -forget it. Finally there is a television in the room, again with no instructions but forget it if you're not fluent in Italian as the only English language channel is CNN (America) news.