Hotel Terme Pellegrini

This is not a 4 star hotel as advertised on its website. It is the worst hotel we have had the misfortune to visit. We travelled with Rail Discoveries. We had a 6 night stay. Our bedroom lacked storage space. We had a view of another wall. We were bitten my insects. The bathroom needed a complete refurbishment. There was a crack in the washbasin, a chip in the bidet but worst of all was the rusty shower which struggled to close. The safe was in the bottom of an unlit wardrobe and the instructions didn't work. I needed to sit on the floor with a torch to read the keypad. We had a separate dining area. Paper table cloths, coffee machine instead of being served, plates grabbed as soon as you had finished eating. Guests from another group came in and used our buffet and staff did not stop them.

If you're unfortunate enough to be booked into this hotel, especially with Great Rail Discoveries then, think again, quickly. It's just about 2 stars and certainly not 4. It's old,tired and needs a rebuild. If you're unlucky enough to be given a room facing the square, then try to convince them to allow you to use the air-conditioning so you can at least have the balcony door closed. Otherwise you'll boil and be eaten alive by mozzies. Just for good measure, the street cleaning machine comes by at 0530 every day, followed by the bottles going into the skip at 6. We were told it's autumn so no air-conditioning for you! The beds are rock hard with the springs ready to stab you in the sides. 1 rubber pillow but......another with possibly feathers. No storage space aside from a cheap flat pack with 1 drawer and a high shelf. Towels so thin your finger goes through them. Have a look at the website which shows the dining area for real guests. If you're with GRJ you are in the back room through the double doors. No smart table cloths and cutlery for you, oh no. Paper table cloth and a teaspoon for you. Plates cleared as soon as your cutlery is put down, regardless of the others who may not be finished. In short, avoid this pathetic excuse for a hotel at all costs, if you can.

This is worst hotel I have ever stayed in. It is not 4*. The rooms needed refurbishment, lack of furniture in the room. The bathroom was awful, could not sit straight on toilet as too small. Shower tiny and rusty, shower head clogged and water did not drain well. Door handle came off in my hand (was fixed that day) The lifts were very old and carpet floor dirty and worn. The food was terrible, cold and dry. Pasta hard, bread hard and stale. Lack of choice at breakfast, the bacon was swimming in fat. Only good thing to say was our room and bed were clean. We were shown 3 other rooms as complained and they were worse then one we had. Air con turned off in September so told to have balcony door open, I was bitten all over. As hotel on the square it is very noisy late at night and early morning.

I would highly recommend this hotel to any family looking for an unforgettable vacation in Tuscany! Located in the heart of Montecatini Terme, the hotel is very modern, rooms are very spacious, food is so tasty and the whole staff is extremely professional! Cleanliness wise, i give it a 5 star rating, no doubt! Its great location makes it a good alternative to people visiting Tuscany as it is just 35-40 mins. driving distance to either Florence or Pisa! Will be back again, definitely!

I was there as part of a tour group booking which it seemed is the major part of the hotel's business but there were also individual travelers and couples. From the very friendly welcome to our leaving six days later the staff could not have been more friendly or helpful. Nothing was too much trouble for them and it was always done with a smile. I will say that service was sometimes a bit haphazard, especially in the dining room at dinner, but I can live with that. There was always a good buffet breakfast with plenty of choice and variety. My room was clean, everything worked, and there was good room service every day. It was not the largest of rooms but I do not go on holiday to sit in a room. The hotel is very conveniently located for all of the amenities and attractions in the town whilst the railway station is about five minutes walk away. All in all a very good stay for us. Thank-you.