Besttime Hotel Monschau

Google review got deleted recently - reposting here. Happened in 2019. Location was great. Room was big. Bathroom too small. Unfortunately, none of of the bins were emptied upon arrival. The bathroom one was filled with hair and the room one still contained plastic bottles. There was hair on the bathroom and shower door. When informing the receptionist upon departure, she had the audacity to yell at me we should have told them when we entered the room. We arrived quite late and the friendly night receptionist had left shortly after. The morning receptionist was a different person. I could NOT get a word in. Would not recommend

We recently stayed here for 2 nights, at the end of a 2-week vacation in Germany. The only positive thing I can say about this hotel is that it was quiet at night and in a safe location. Otherwise, our stay was unpleasant and I would NOT recommend staying here. First of all, we requested parking and when we arrived there was one space left out of six. We parked in the spot and went to check in. The person checking us in was not only rude and unwelcoming, but she was unhelpful. She told us we had 2 minutes to get our car out of the parking space as it was reserved for another guest. Keep in mind when you’re booking at this hotel that parking will be a problem. You can request a spot but there are 29 rooms and ONLY 6 spaces. After unloading our luggage we asked for the nearest parking lot. We were told to “go down the hill, take a left and parking will be only the left.” When we asked for more specific directions using a map, she was clearly not interested in helping us. We eventually found the Parkhaus using Google maps. Looking back now, we realize the directions she gave us made the Parkhaus seem close to the hotel, but in reality it was NOT. Lesson learned…..trust Google! Once we settled in our room, the room we were given was handicap accessible so it was roomy and fairly clean. We did not participate in breakfast. The hotel had 2 vending machines. One was empty and not in use. The other one was sold out of water. We had a wonderful 2-week vacation in Germany and this was our one negative experience/encounter.