Theophano Art Hotel

We had a wonderful time at the Theophano Art Hotel in the Monemvasia Castle town. Our room had a spacious living area and also a private outdoor area. The hotel architecture and interior is in keeping with the history of the castle which enhances the overall experience. Staff were very welcoming and helpful and attentive to our requests. The hotel is close to restaurants and shops in the castle town but is also a short walk to the new town taverns and a great beach. A shuttle bus also operates during the day. There is lots to explore in the castle area and many spots from which to enjoy the stunning views but be ready for steep inclines and cobblestone paths! Looking forward to returning to Theophano Hotel in the future.

We had the worst experience as guests to this hotel. The hostess is rude and aggressive. She totally misleads us by giving a very tiny and claustrophobic room (Arianna) which was NOT in the website nor at Booking photos. The mattress was terrible and the pillows very old and uncomfortable. Although it was supposed to be a room for two, it was so small that didn't accommodate two people, with no place to put our stuff. But the worst of all is that the air conditioned didn’t work well during heatwave and first (and only night) we stayed there we couldn’t sleep at all because of the extreme heat. When we mention that to the hostess she tried to blame us that we “don’t know how to use the air condition” and she insisted that it worked fine although in our room it had 33 degress in the night! So we packed our stuff and leave the hotel immediately after her reaction, because we believe that she adjusted air condition to work like that just to save energy! In Conclusion we stayed there for one torturous night in extreme heat and next day we leave the place to find a normal place to stay with normal cooling system. Ι believe people with this unprofessional behavior destroy the experience such a beautifull place has to offer. I have never experienced before such an indiscriminate behavior, with so many lies and display of bad rooms that presented as "museums". Hostess behaves as if we were living in her house and not as if we were her hosts. I would not suggest anyone to go there, it is an accommodation well located, but with such a behavior from the owner which prevents you from enjoying your staying there. Avoid this hotel at all costs. it has no services and no proper policy towards the customer.