Hotel Casino New Nouveau Brunswick

We loved it here room was very clean, hotel is spacious and had a lot to do.

We have been to this hotel multiple times but the check-in changed within the last year or so and now NO ONE is allowed to check in before 4pm they advised. We arrived earlier this month at 2:20 pm and asked to check in, the girl told us to come back in an hour to and hour and a half. We asked if we could do all the paperwork now and then at 4 just grab our key and she said no, that we would have to do it again....that makes zero sense....if the paperwork is done beforehand why would we have to redo it....She was just too lazy to do it for us. We went back at 3pm and the lobby was full of people waiting to check in. They said none of the rooms are ready....that makes no sense because they can't clean all rooms between 3-4pm when check in is done. We did get checked in around 3:30-3:40pm but our room request was not ready so they moved us to another floor....I was not waiting in that line again. Every other hotel that we have stayed at, allows check in as soon as the rooms are released. Not sure why they don't. The guests in the lobby were all furious so not sure why the ****** Hotel wants to infuriate their guests and start their vacation in a bad mood. We walked by the lobby (intentionally) at 4:30 & 5:30 and there was still a line-up....this is absolutely ridiculous and unacceptable. And as many other reviewers have stated the hotel rooms are very worn and need to be updated.

This was a tough review to write, we stayed at the ****** hotel Aug 9th and 10th 2024, we were there to see a show at the Molson Canadian Centre. We stayed in room 414, room was very large and comfortable but had peeling wall paper in bathroom ( as seen in photos) chips and damage to bedroom wall, but over all comfortable room just showing it's age. The staff were wonderful 10 outta 10, both front desk and cleaning. at this point I would give a 4 outta 5 except for...........parking. Parking was horrible. if there is a show don't expect to have and parking out front of the hotel after 7pm. There are to parking area out back but no back entrance so expect a 100m to 200m walk around the hotel to get to the front, sucks if it raining. So if my advice if your coming to the ****** or the see a show the hotel is great place to stay, if your coming to Moncton to see other attractions stay at a different Hotel.

Stay away! I don’t write reviews often but I had to write one for this hotel. We stayed one night in a king room #416. The room was huge but very dark and dingy. The furniture has seen better days and the dump is the best place for it. The chairs in the room have no cushion left in the seats and they are faded and dirty. The carpet on the floors need replacing perhaps a good cleaning would help. There were red stains on the floor which we hoped were juice or wine but who knows. The bathroom was also very huge the tiles need a deep cleaning the corners have permanent dirt in them. Their shower is more of a mist it’s warm but definitely not hot. There is a huge gross stain in the shower along with cracked tiles. The walls had tape and stains on them from previous guest . We would have left but all the hotels in the area were full. I asked to speak to the manager in the morning but apparently he was much too busy. I did tell the staff I was going to write this review they seemed happy we were told they have heard this complaint many times and maybe management would listen if more people wrote reviews. Oh and we paid over 250$ for the night on this whole.

Very clean rooms, pool was wonderful, whirlpool was not working though. The buffet was fantastic and the music was magical! Service was excellent, check in was not as quick as I expected, but the hotel was booked solid, so I guess it's to be expected.