Solar Alvura Health Hotel

This was, without question, the worst hotel experience we’ve ever had. We had stopped at this hotel on a previous occasion and had a lovely time however ...... We informed the hotel earlier in the day that we would be arriving late (around 10:30 p.m.), and were assured it wouldn’t be an issue. We were told the side door would be open and the key would be left on the desk. When we arrived at 11:30 p.m., the building was completely locked up. We called the provided number several times but got no response. Desperate, we knocked and called out until eventually a woman—who turned out to be the owner—shouted from a window and came to the door. Instead of a welcome or apology, we were immediately met with hostility. She aggressively questioned us and created a very tense atmosphere. In trying to open the locked door, my wife cut her finger. When the owner finally opened the door, she looked down at my wife and said, “Don’t drop blood on the floor.” My wife grabbed a nearby towel to try to stop the bleeding, and shockingly, the owner accused her of trying to steal it. She then threatened to call the police—all of this well past midnight, while we were just trying to check in and deal with an injury. We were asked to leave the property immediately with no real explanation, leaving me to find a place to sleep elsewhere, the entire experience was stressful, humiliating, and totally unnecessary. The owner obviously has problems when dealing with people and I recommend she leaves her personal problems at home when working in the hospitality business. I would strongly advise others to avoid this hotel if you expect even basic hospitality or respect. There are far better and safer options elsewhere.

One of the worst hotel experiences I’ve ever had. We were told that our keys would be left at the reception, but when we arrived around midnight, all doors were locked. We called the contact number multiple times with no answer. In trying to open the gate, I injured my hand badly. Eventually, someone opened the door — an older woman in pajamas, who I initially assumed was a guest. She was upset about the noise we made trying to get in and, to my shock, said she was the owner. Instead of offering help or showing concern about my injury (I was visibly bleeding), she became confrontational and told us we couldn’t stay. When I grabbed a towel to stop the bleeding, she accused me of stealing and started filming us. She threatened to call the police and told us to leave the property. We were left outside, injured, in the middle of the night with nowhere to go. It was extremely distressing and completely ruined our trip. I would not recommend this hotel based on our experience.

Wonderful yoga retreat at this lovely boutique hotel. The yoga teacher Sylvia Ferguson was fabulous. Patient and kind and providing so much variety from yoga to breath play and meditation. The food was excellent home made Burgers, fish, chicken and lots of fruit and vegetables , healthy and with plenty of choice for breakfast. The staff were friendly and very helpful. I would go back for another retreat.