Hillgrove Hotel, Leisure & Spa

Very friendly service. Food was lovely. We were well looked after. I would definitely recommend to anyone booking a meal out. Lovely comfortable surroundings. Vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv

We stayed one night for a friend’s wedding. The staff were all very friendly. The young man serving the wedding dinner was great and really helpful ensuring I received all the vegan courses. The breakfast chef was also very accommodating and put on vegan sausages for me. Great hotel and throughly enjoyed our short stay.

Unfortunately had a very poor experience on this stay. As a family, had been a few times before and it was always a great stay. This time however, it was very obvious that standards have dropped dramatically. When checking in, we were told we could not book a table in the bar for dinner as it was walk ins only. We did not see this as a problem, so were advised we could book a table in the restaurant which was to be the same menu. Unfortunately it was not the same menu, it only had 4 dinner options on it. When arriving to the restaurant we were 'greeted' by a lady, who's first words were 'we are very busy, you will have to wait'. She did not even ask had we a table booked, which we had done. After being seated, we then waited 15 mins before someone came and took a drinks order. That same drinks order then did not arrive for a further 25 mins, after I asked a waitress where it was. But it was about to get much worse. We had ordered 2 kids dinners and had asked they would come out ASAP as the kids were hungry. Dinner then arrived over an hour after we ordered. What landed at the table was nothing short of a disgrace, the baby bowl was stone cold, the kids pasta was lukewarm at best in parts and cold in others. Adults goujons were overcooked, the chips were somehow undercooked and some were raw. The salmon came with freezing cold vegetables and the beef came cold as well. Mains were sent back and 20 mins later they came back out but what had been done was they were either placed back in the oven or stuck in the microwave. It was shockingly bad service and as said previously, standards have simply dropped. After pleading our case with the manager he said he would take 40 euro off the 150 euro bill. I then said this was simply not good enough so we got the food totally taken off the bill and just paid drinks. It is safe to say we will not be returning. This hotel is no longer a 4 star, far from. The food was SHOCKING.

Had my young lads confirmation , .food was lovely and the service was excellent.The layout was also good ,lots of space .special mention to the waitress who looked after us,she went over and beyond for us .Kids had a play area and face painting was provided Thank you very much . Have a communion next year ,will be calling you .👌👌

Everything was fantastic couldn't fault anything. Such a wonderful hotel the room was full off people but everyone was made feel at ease the food was delicious even the waitress at the table a young girl with dark hair congratulating Róisín on her special day very personal touch. The games room face painting. We had 14 adults and 11 children were all catered for and no complaints from anyone so 5 stars all round. Thanks Nicola

From start to finish, our experience at Hillgrove Hotel for my daughter's Communion was brilliant. Sharon reassured us that we would get to see the Ulster final on the big screen after the meal, and it was a fantastic touch! We were well looked after by the entire team, and the meal was beautiful. We also booked a family room to stay and the rooms were massive, providing plenty of space for us. The breakfast was to die for! I wouldn’t think twice about hosting our other kids' Communions there. The children's activities were great as well, allowing us adults to relax and enjoy a drink while the kids had fun. Everyone truly enjoyed themselves. Thank you, Hillgrove Hotel, for making my daughter’s special day so memorable! — Chris Connolly