Guest User
January 20, 2024
Lorato, as a manager @ Old Mutual and with your rich experience as a call centre attendant, you very much know how you can utilise customer feedback to improve your service. We need to reiterate that we do ask for customers to pay upfront when multiple events are taking place in Molepolole (so that we can keep your place) but you are not forced to do that. A challenge was experienced with electricity..however you not only ammodated extra number of friends beyond room capacities, you wanted to use water beyond check out time which forced us to turn off the power and water supply the next day when checkout time was over. PROOF that we have poor quality rooms and stop giving wrong feedback that suits your agenda (which we cannot divulge in this forum) For that matter you were given a substantial discount.