Spark by Hilton Modesto

They want to charge me $250 for the deposit and they didn’t told me that and when I want to cancel it they told me that they were not going to cancel it

The staff were friendly and helpful.

This nightmare began when my husband tried to book a room at this hotel late at night. He actually booked through the choice hotels web page. When he got to the hotel literally 15 minutes after making the reservation the front desk clerk stated that they didn't have a room and that a room wouldn't be available until after 3pmwhich was about 12 hours later. She tried to see if there were any rooms available, there weren't. He asked her to cancel the reservation because he couldn't use the room. She refused. The next thing we know there are false charges on our credit card. We've been going back and fourth with out bank trying to get this handled. Today the manager of this hotel threatened my husband stating that " if he didn't drop this dispute you won't like the outcome" and then proceeded to removed 8,000 points on our account that was placed there by Choice Hotels corporate office. This is now a criminal action

I needed a room for one night as my husband had to stay overnight at the Modesto Sutter Hospital due to unforeseen circumstances. This is an older Hotel but recently, or so it looked, like it had been completely remodeled with new flooring, bed, furniture and linens. The bathroom was well equipped and very nice. I didn't ask for it but it turned out to be a handicap room. I checked in after 9:00 and was exhausted, looking forward to a good night's sleep. It was an adjoining room and the people next door were having a party of sorts. Very loud laughing, dropping the F-bomb in every other sentence and there must have been at least four or five people in the room including a small child. The party continued into the parking lot where someone had their car radio turned up to the thresholds of pain. I kept thinking it would end but it continued well after 11:00. Being a single woman I decided I did not want to take a chance of retaliation by turning them into the front desk. The next day I was up early and after having a light provided breakfast I checked out. I mentioned it to the morning clerk and she informed me that they also cater to the homeless and in looking it up on her computer she did say the room next to mine were homeless people with a small child. Just something to think about.