B&B Hotel Modena

There was a power cut at night whilst we were planning our itinerary for the next day. Lights, electricity and Internet stopped working and therefore we went to sleep hoping it will work the next morning. To our surprise nothing was working the next morning - we asked the cleaner nearby to help and she tried playing with the switches and since it still didn’t work she suggested calling reception. We tried calling but that didn’t work either. We had to use the bathroom in the dark, and then went down to the reception with our phones for charging. The lady at the reception said she will send someone in the room to check for lights, and asked me to take the charging back to my room. I asked whether I can leave it there for charging and she said I can bring it back if it doesn’t work in the room. I told her the Internet wasn’t working either and she told me that Internet is working everywhere in the hotel. Then I told her that she can come with me to see it for herself if she doesn’t believe me - she went away somewhere so I headed back to my room and then she later came to our room. The issue with the lights was fixed however they weren’t able to resolve the WiFi issue. Therefore we went back down to charge our phones and use Internet to plan our itinerary. It was frustrating that we didn’t have the basic service of electricity and internet we paid for. The manager wasn’t particularly understanding and put the onus on us.

When I first entered the room, I thought everything was fine. When I wanted to turn down the heating for sleep (room was at 26C), it wasn't possible, as this can apparently only be done by the receptionist, which in itself is questionable - but to make it really bad, there is nobody at the reception between 11pm and 7am. So I opened the window but then some insects came inside and as soon as I closed it again, the temperature went back up. Could not sleep all night. Then additionally found some hairs and sticky spots in the bathroom. According to the receptionist I spoke to in the morning (all staff were very friendly, but not available when I needed them), AC is not available until April 20th, but they don't bother to remove this from the amenities, even though they know it won't be available - false advertising. Breakfast was advertised as "better than a brunch" but is at best a mediocre breakfast, at least for continental standards - again false advertising. Pre bought stuff mostly and the only freshly prepared scrambled eggs were dried at the edges with some almost liquid parts in the middle, came with barely warm sausages. What kind of brunch this is supposed to beat, no idea. The location itself and the rest is ok, but not being able to sleep ruined my last day in Italy. Every other hotel on my trip had working AC, even the budget 30€/night hotels. To be fair, the staff was friendly and helpful, the bed was decent and there was a nice large balcony.

Free parking, great restaurants near the hotel. A few minutes drive to the city centre.