Dolphin House Resort Moalboal

We stayed for a few nights and enjoyed our stay a lot. It‘s only a short tricycle ride to the bar and restaurant area where we went almost every night. The food and drinks in the restaurant were good and reasonably priced. Service was great too!! And our room was clean and spacious. I would definitely recommend this hotel.

I loved my stay at Dolphin House. The facilities are great and staff are helpful and friendly. It is perfect for a family vacation and there are loads of activities to do. Hotel transfer is a lot more expensive from here in comparison to other accommodation in surrounding areas but I understand luxury resort prices. Overall a lovely place.

Honestly on a 5 point scale for beauty, setting, and fair ocean vibes I would give Dolphin House a 6! Potentially a very good place to stay if you are diving and snorkeling. But holy bejeezus the front desk is lazy. Nor is the manager interested in helping customers- he would rather make ad hominem attacks than deal with the failings of his staff. We had an urgent situation requiring us to contact the driver of the car arranged by Dolphin House (item left in car). Could have been resolved in ten minutes. Yet Dolphin House avoided more than 15 calls and a polite email marked “urgent”over a span of three hours. After another urgent (and less polite) email one of the three front desk ladies finally answered (unprofessionally). By that time our item was long gone. In person, those three front desk staff just chat with each other and don’t assist visitors. They don’t even make eye contact until you say something. Certainly they are not checking or writing emails. So after 3 hours the front desk then claimed (via Whatsap !!) -“Sorry, our phone was on silent mode!” (For three hours and no one noticed?!) -“Uh, the local phones are down!” (They weren’t) -“You must have called the wrong number!” (We didn’t, and their instinct was to blame the customer) They also refused to call us to resolve the situation despite several requests. Lastly the manager simply refused to believe what we were telling him- that due to the hotel’s lazy attitude my wife was forced to go to the police station to report the item left in the car as missing. When we explained to the manager that this was required by our insurance policy, he responded with unbusinesslike insults. He refused to believe my wife was required to go to the police if the item was not returned. to her. The manager had no idea about the terms of our JAPANESE travel insurance contract, though I explained its terms. He simply chose to attack us for going to the police even though he had no clue what he was talking about. So minus 5 points for having the most lazy front desk staff that I have encountered in 30 years of adventure travel, and a manager that enables and reinforces their lack of professionalism. Love Moalboal, but stay elsewhere than Dolphin House is our advice (not surprisingly the place was mostly empty for five days we were there). Bad management can seriously damage even charming destinations.

I chose dolphin House for our 3 day stay near moalboal because we wanted to Dive with the "Sardine - Swarm". This Resort is very beautiful and all the previous Reviews on TripAdvisor are very apt about the Beauty of this Resort. Yes this Resort is very well run and kept. We wanted a quiet beautiful Resort with it's own dive shop. This Resort has it. It is important to mention that guests can walk to the neigbouring beautiful "White beach" along the water's Edge so that guests can enjoy both the quiet beautiful Resort and a Cocktail Sunset at White beach which WE did with our son. Also you can book Activities and Transport to the Airport at White beach (agents will speak to you) 👍🏻Lunch and evening meals are excellent at Dolphin House but if you want other cheaper Options, White beach has many other eating places (we didn't try any). Also travelling to the town of moalboal with tuktuk doesn't costs much. I think other Reviews mentioned how much. In summury I would definitely book Dolphin House again because it is very beautiful, quiet and relaxing and has a good and convient dive shop plus a good house reef. It's Location next to White beach is a huge plus because guests have the best of both worlds and Options for eating out the the most beautiful beach next door. Transport in the Philippines is reasonable and reliable (good cars) We Hope to visit Dolphin House again and thank the hard working staff especially Marian at reception for upgrading us! Salamat po 🙏🏻