Nairobi Airport Apartments

Electricity was cut out for my entire stay. No one was there to provide any kind of service

I stayed for one night between my flight and the start of my safari. I thought this would be an apartment hotel, but it turned out to be an apartment in an apartment complex where locals lived. The complex had a gate with security guards and there was no information that Nairobi Airport Apartments would be located there. Neither did the guards know about it, but after showing my booking they called the number in it and found out that I was in the correct place. One of the guards then came to show me the apartment and gave me the keys. I had a nice apartment with two bedrooms and a fully equipped kitchen. It was clean and I slept well. It had no aircon though, but fortunately it wasn't hot. The location was quite far from the airport (over 15 minutes by Bolt late in the evening when there was no traffic anymore), but the Bolt ride cost under 500 shillings.

We had a mostly pleasant stay at this Airbnb. The place was clean, which was a big plus, and the host thoughtfully provided breakfast items, making our morning much easier. Security was tight. The airport shuttle service was incredibly convenient, on time, and saved us a lot of hassle. Our host was great at communication. Overall, it was a good experience, and I would recommend it for the cleanliness and amenities.

Arrived very tired after 23 hrs after airborne. Place is not easy to find even with host(Lilian) giving instructions via the phone. The key was in the next compound with similar looking apartments. The guard was to give me the keys but was not aware so I contacted Lilian again . I was happy to find the apartment on ground floor but regretted later as it was noisy - children had to play outside. Place was clean and kitchen had basic items. TV was configured in Chinese so i called host again who send some one to correct but did not succeed . Said some else will come but this never happened. During my conversation with host I learned a lot ( without prompting) - she has 4 other apartments , usually occupied and with guests who do not complain and that i should be grateful that I was allowed to check in earlier...... was too tired to respond Checked out next day and realized i had forgotten and item of value ( expensive scrubbing gloves) called host who informed that place was occupied and that the cleaner had put the gloves in laundry area., and that I should wait until the couple check out. In brief.. I never got it many days and calls later, with host saying she is busy in meeting. Finally, she informs that the it was disposed off. What an experience!!