Beresheet by Isrotel Exclusive

I stayed at the hotel with my husband and 2 daughters for 3 nights, booking 2 rooms, making my second visit. I had hope to revise my previous review with a more positive note, but the experience was disappointingly similar, if not worse. The hotel is located at a wonderful location and has an stunning architesture, yet the service remais the poorest i've encountered for an exclusive property, wich overshadows its appeal entirely. The front desk staff is poorly trained, check in process was very disorganized, a case of "take your keys and figure out your rooms". When inquiring about outsourced activities, the response was equally unhelpful: "oh you can talk to the bellboy". I have never heard of a hotel in this category directing guests to book activities through a bellboy and not a concierge, wich they do have. Anyway, the available bellboy was rude, offered no explanations but a phone number of a guy when we asked about stargazing opportunities, and insisted I call the number for more details without assistance or any other info. The next day, the same bellboy rolled his eyes when we requested a ride back to our rooms using the available golf carts wich are there for this purpose. The dining staff, particularly the so called manager (Zarina), was the most stressing by their lack of courtesy and fine treatment. They treat guests like we are a burden rather than guests. Marina and Rotem were also unpleasant, often ignoring ur or making faces during interactions. In contrast and at least, Armand and Filip, bith waiters) and the russian pool barman, stood out for their kindness and attentiveness. The Isrotel chain seems to miss a critical point: a luxurious hotel requires not just beautiful surroundings and architecture but excepcional guest service. this deficiency in staff trainning and professionalism is the last thing we want to deal with on vacation. Regrettably, we will skip this hotel for our next holidays.

We had wonderful weekend, amazigocation, amazing view point. Ecellent meals.The hotel team gave 100% service. We enjoy a lot 🙏

Amazing hotel, worth the money The location is beautiful and perfect. The room is so nice and clean. The service desk and the restaurant team was very helpful and friendly. I do recommend that hotel and soon will come back again. The place is very quiet and relaxing

Fantastic unique view. The lobby and pool have wonderful amazing views over the crater. The choice of food in buffets was large and plentiful. The spa service was good and so was the service by pool. Otherwise, hotel and services totally overrated, especially in comparison to other Isrotel hotels: 1. The room furniture needs to be updated.Bed extremely uncomfortable. Couch falling apart. The front door of the room barely closed. 2.Dining room packed both during dinner and breakfast, to the point it was hard to walk around the buffet. If you don't like rosewater, very limited deserts and pastries available. 3. The service was average and beĺow. Not much to talk about . Didn't feel anyone went out of their way (especially when they saw an elderly man who walked with a cane- my fatherin law). The staff at the reception were on the cold side and not very welcoming to say the least. The first thing they initiated telling me upon arrival, was what I'm not entitled to regarding my membership in the isrotel club, explaining that in the other hotels they may "round corners but here we follow the rules". Again, without me even saying anything. I felt under attack. No "welcome to the hotel", no inquiriy regarding the unusual weather and crazy sand storm we encountered during our 3.5 hour drive from the center. All on all, not worth the very long ride to mitzpeh ramon from center ,just to be at the hotel. OK if you are passing by. Other isrotel hotels, including those not in the exclusive line ,offer much better, nicer, more comfortable ,friendlier accommodations. Again, totally overrated. A hotel is not just the view!!

Crater room 294 was beyond amazing !

Spectacular Getaway Fabulous. Gorgeous hotel, spectacular views, amazing amenities. Genius to locate this hotel on the Ramon "crater". Architecture, pools, simply outstanding. From the front desk, to the golf carts, to the spa staff, 10 out of 10. My only suggestion would be to provide more information--in English--on how to access the bell boys and golf carts and to provide more beverages/snacks in the rooms.