Comfort Inn & Suites Mitchell I-90

We stayed at the Comfort Inn & Suites I-90 in Mitchell, SD as the final stop on our family vacation, and it was a huge disappointment from start to finish. Our room was in terrible conditio. The bench was broken and my child actually fell off it, the curtains were filthy and stained, the wallpaper was peeling, and much of the furniture was either falling apart or visibly damaged. The carpet smelled strongly of pet urine, and the view out our window was nothing but the top of the drive-up canopy. Lightbulbs in the bathroom were mismatched and the fixtures were rusty and deteriorating. The pullout bed mattress cover was shredded, and underneath we discovered mold. The fridge had brown goop and an unidentified object inside, which made it unusable. Extra bedding and pool towels were stiff, old, and crusty. The pool area, which is the hotel’s main advertised draw, was a letdown. Lifeguards were disengaged and more focused on policing the hot tub (which is posted as adults-only, but this is rarely enforced at other hotels) than actually managing the safety of the water slide. They didn’t ensure kids waited their turn or even gave a signal when it was safe to go. There were only five single tubes, two of which were flat, and none of the double tubes advertised online were available. The whole pool area was dirty, rusting, and poorly maintained. Breakfast was okay at best. To top it off, our room was directly above the automatic sliding glass doors in the lobby. Every time they opened or closed, our entire room loudly rumbled like thunder. This continued until around 11 PM and started again early the next morning. When we brought our concerns to the front desk, we were told the hotel was full and they couldn’t move us. They offered to bring in a replacement bench, which was a completely insufficient response. Upon checkout, we voiced our concerns again and were given just a $60 discount on a $200 bill, frankly insulting given the conditions. This property clearly hasn’t been updated in decades, and it's obvious that minimal investment has been made to keep it up. I’ve stayed at better Super 8s for half the price. Based on the condition, service, and overall experience, this hotel shouldn’t be charging more than $100/night. I’m deeply disappointed, especially by the misleading photos and descriptions online. Avoid this hotel, it is not worth the money, and there are much better options nearby.

The staff is so friendly. If you need anything, they are very accommodating.

The property could use an update. My children loved the pool though and spent hours in it. Room was clean.

Kern at the front desk was outstanding. Caring, helpful and very understanding of my wife's condition after surgery at Mayo Clinic. And on return trip from Montana for post-operative visit in Rochester.

The hotel is conveniently located near the highway but far enough so that the noise doesn't bother sleeping. The hotel is clean. The room was spacious comfortable. Ruby Tuesday restaurant is right next door.

Would stay here again.