Misawa Hotels with Airport pickup service

Second time for me to stay in a Hoshino resort. For me the last time. The concept might be appropriate for different target customers, but doesn’t meet my expectations. If you consider the Hoshino group or this hotel high-end Japanese hotel, you might be disappointed. If you compare this hotel for example with Sekaie (Atami) or Koshinosato (Niigata) you will agree that they are in a different and higher league. It is a huge hotel where you have to walk a lot. The reception design is not very welcoming, overall the design until the room doesn’t convince me. The room is OK. If you come by car it is very difficult to find. If you input the address correctly which is stated on the homepage of the hotel, or on the third-party reservation pages, you will be guided to nowhere. Without assistance you will never get to the hotel. Your navigation system will guide you different. We tried it with Google maps, Apple maps, Mercedes Benz original navigation. You also cannot call them for assistance as they don’t have a phone number of the hotel on their homepage. So you cannot even call them for directions. If you call the group service center they are not of any good assistance. There are also no direction signs on the way to the hotel when coming from the highway. I only can imagine that this hotel is good for families with children. But I don’t recommend to book this hotel if you would like to have a “classy” stay. And finally complaining on high level: There is no valet parking.