Bay Club of Sandestin

Lumpy mattress The main bed was very uncomfortable. It felt lumpy and worn. Overall stay was ok but a bed was the disappointment.

Room comfort and facility. Livingroom chair and sofa very uncomfortable. Everything else was very nice. Nice resort!

My husband and I brought our 2 daughters 18 & 10 to visit from Indianapolis. We were SO happy with the room and property. But the food at Restaraunt’s we tried on site was not good and Hugh priced. We ordered those giant cocktails for $35 and they didn’t even give us a buzz at all. My ribs were dry and the ribs and sides tasted old like leftovers heated in microwave, my daughters shrimp were small and didn’t get very many, My husband got the brisket and it was like a leftover that had been cooked earlier and then reheated and dry. For the price it was bad. We had a few bites and no one wanted to finish their meals. We give it a 3/10 … However the morning breakfast from the restaurant Ruby Slipper was very good. I had yummy biscuits and gravy with eggs cooked perfectly and the gravy flavor was great. My latte there was good too. Daughters loved their French toast bites and their blt with fried green tomato’s! She loved her ice coffee there too. We would go back to that restaurant. We also ate at the Marina restaurant for dinner and drinks and it was a 6/10 with the drinks being the perk. Doriotes nachos were ok, Chicken pineapple fajitas were good. Overall, the Beach and pool were great Room was great, bed was comfy. Overall we had a lovely trip and when we visit again we would sadly go off site to eat. We did eat off site at Olive Garden once too and it was 7/10 but much better than resort food.

Over priced, dirty couch, dirty sheets, ceiling tiles etc. Forced gratiuity at the diner for terrible service. Misleading.

Beautiful property with easy access to everything. Multiple pools on site, but no hot tub.

My experience with this property and ******* was absolutely unacceptable and deeply disappointing. After traveling 12 exhausting hours with my two children, we arrived at the hotel only to find it completely unstaffed. No one was there to help us check in, and despite multiple calls to both the property and *******, we received no assistance. I had no choice but to find another hotel late at night, paying out of pocket just to shelter my family. During my discussions with *******, the agent stated that I had to check in between 4 PM and 5 PM or I would not be able to check in at all. This policy is completely unrealistic for travelers arriving later in the day, but to make matters worse, no check-in instructions or warnings about this were provided at any point—no emails, no calls, no details anywhere. How was I supposed to know? The following day, we managed to check in. The young lady at the front desk was incredibly kind—the only saving grace in this entire ordeal. However, the rest of the experience quickly turned sour again. Two other front desk agents were rude and dismissive. One turned their back on us while another agent muttered “uhuhhhh” while staring at the computer, which felt like a snide dismissal—almost as if he was saying, "this is the troublemaker!" By then, I chose to stay quiet because I was completely fed up. The room was even worse. It felt unclean and moldy, with an old, sticky carpet and grimy tiles. The bathrooms reeked of a smell reminiscent of an