Premier Inn Ramsgate (Manston Airport)

Toe nails on the floor! And the bathroom smelt of urine . They hoovered the room but did not have another room available. We were going to a funeral. Otherwise, we would have left. Staff were very embarrassed and kept apologising. The bed was really comfy, though. The breakfast before we left for the funeral was the best ever, and mimi Is a credit to the company . Very good at making sure allergies were adhered to. We where very impressed

Despite waiting a whole to check in, the staff were friendly and helpful. The room was fine with everything we needed, comfy bed and pillows and it was great to have the aircon

Great location and easy to find, plenty of parking and a pub next door that serves breakfast, lunch and evening meal. Also had a good meal deal which included a 2 course meal with a drink plus breakfast in the morning, all good value. Staff in the hotel and pub were all very welcoming, which made our stay more enjoyable. Would go back again, highly recommend.

There was only 1 hand towels in the bathroom so I had to go and ask for another as there were 2 of us in the room for 2 nights. The kettle stopped working, I think it may have been the fuse not 100% sure and had to ask for another one. There was only 1 cup and there were 2 of us in the room, so I had to go and ask for another one, the tea & coffee etc was in reception for some reason! The bathroom wasn’t as clean around the shower enclosure and the toilet flush was a bit hit and miss and you could hear it dripping. The quilt has a blood stain on it! There was a bank of plug sockets under where the TV was but no table for you to put items on to use them. The worst of it was the fire alarm going off twice on the first day during the day and then at 7am on the second day, with no staff on our floor only in reception, so I went down to ask if it was a false alarm and “Sammy” seemed to think it was funny that it was a false alarm due to someone burning the toast in the pub that is attached! Not very professional at all.

Rooms were good, food was terrible, overpriced. Everything was unavailable. Service was mediocre, breakfast was alright but expensive you should go to McDonald’s which is close to eat. I would advise not to come here unless for 1 night come and go I will never come again.

Not sure where to start. Bedding had not been changed. Hairs in bed and on pillow. The bottom sheet showed the impression of a previous guest and the duvet had a large tear in it. Only one hand towel between us both. Went to reception who moved us and said they would put us in a room that they know would've been cleaned properly - what a statement! Second room was ok, although only one bath towel for us to share. The toilet pans in both rooms were disgusting one with faecal matter in it. Reception apologised again and blamed the cleaning products. The location is good, plenty of parking but we won't be returning as Premier Inn has not invested in staff training and clearly doesn't value it's guests.