Residence Inn Hotels in Minneapolis

We stayed there for 8 days. Overall, it was fine but one of the overnight managers was rude, inp, and passive aggressive. The Good: Decent rooms but small than I expected. I’ve been in Residence Inns in New York City with rooms that are the same size as those in Minneapolis. Parking lot is convenient and reasonably priced. Also, our room had 2 Queen beds and a full kitchen. The Bad: WThe night we checked in, we noticed that the oven was on - no idea how long that was on. Also, the stove-oven looked like it was out of the 70’s. I refused to touch. The Ugly: Daily housekeeping. The front desk staff is not on the same page and was not transparent. Instead of the details, the takeaway is the front desk established the wrong expectations - daily housekeeping. I complained repeatedly when those expectations were not met. Each time I complained, I got an apology but no one corrected the expectations by saying we don’t have the staff for daily housekeeping. If I heard that, I would have had very different expectations. In the last month, I’ve been in two other hotels that were crystal clear with housekeeping expectations- it’s not that hard. In any event, this lead to the overnight manager loudly complaining to a staff membe about “some guy constantly complaining about housekeeping. Someone should tell him we don’t have the staff.” It was rude, unprofessional, and he should have had the courage and consideration to address me directly. I don’t recommend staying here.

The room is big and clean, the air conditioner is a little heavy, but overall it is very good