Four Seasons Hotel Minneapolis

We stayed at the Four a Seasons for a quick weekend. They emailed in advance of our stay to see if we needed a car service, dinner reservations, and to gather other preferences. Everything was exquisite from start to finish. This is a brand new Four Seasons (and my new favorite)! A spa treatment is a must—I booked a massage with Lindsey and it was the best massage I’ve ever had! The only (small) minus is that the co-ed hot tub was in the same area as the indoor pool. So there are children in the area (with all that entails). But there is also. Hot tub, sauna, etc within the gendered locker rooms that are kid free, so plenty of alternative options.

Me and my wife decided to have a 1 night staycation at the Four Seasons Minneapolis over the summer. This was our first trip without our daughter and we were very excited to stay here. Unfortunately, we had a disappointing trip. Check In - to me this is such an important part of a hotel that gets overlooked in hotels that are poorly managed. Sadly, the experience here was not good. The person who checked us in was not friendly. He did make us feel welcome. Not a pleasant conversation. I had to ask for the welcome drink that people next to me were being offered. We felt like a burden. Rooms - rooms were very clean and comfortable. I will say the rooms are small which for the 2 of us was fine for a 1 night stay. But if we had our daughter with us it would have been too small. Pools - this is where our stay went from ok to bad. We chose this hotel because it is a 5 star hotel with an outdoor pool. When we arrived at the outdoor pool we were told it would be a 30 minute wait. We put down our room number and decided to go wait in the indoor pool. While we waited in the indoor pool the staff would walk by us and ignore us. We wanted to order food and drinks but the staff just kept ignoring us. 1 hour had gone by and still no access to the outdoor pool. Therefore, we decided to leave the hotel to grab lunch somewhere that would have staff that actually wanted to help us. 4 hours after we had put our name on the waiting list we received a call from the hotel saying we could use the outdoor pool. It was 5pm and we could finally use the outdoor pool. They did apologize and gave us a round of drinks. But this horrible experience just left a bad impression on the hotel for us. Dining - this is where the hotel shines. Mara is the restaurant next to the lobby. Incredible food and service. This is the only place in the hotel that had good service. I will warn you that the wait time for food is long. But the food is very good and service is very good. Amex FHR - we booked through American Express Fine Hotels & Resorts (FHR). No upgrade. We did use the $100 credit for dinner at Mara which was nice. Only $60 credit for breakfast which was not enough. At other FHR stays we are normally offered $80 or $100 credit for breakfast. Conclusion - we will not be choosing the Four Seasons for our next staycation. There are many luxury choices in the area that have better service and better staff. And honestly even if there weren't other choices I would prefer to stay home to avoid the rude staff and long wait times to use an outdoor pool. However, I will come back for Mara restaurant. Will just stay at a different hotel.

I had to travel to Minnesota during a very difficult time and the wonderful team at this impeccable property took such thoughtful care of me. From check-in to check-out my stay was flawless. I will always return to this property when I am in Minneapolis. The property itself is stunning and the team here is absolutely as kind as they can be. A special thank you to Raya at the front desk for truly going above and beyond to make my stay as comfortable as possible. Thank you.