The Chambers Hotel

This place is completely over sold. After the nice shower and heated bathroom floors, it is all wrong. The rooms are tiny, dreary and in slight dis repair and some things just do not make any sense. For example, what was as a Hugh TV doing on the side of the bed? Also, the "Breakfast" was quite possibly the absolute worst I have ever had, and I have been traveling for 50 years. Scheduled 6-9. I got there at 8:45. Ran out of Bagels, Toast (If there was any), Cream (if there was any) Coffee, yes coffee and the Lady would not make anymore. Yes, I am serious.

The location is ideal for the theatre and sports areas of Minneapolis. The staff were friendly and helpful. Our room was spacious, well appointed and clean. The price was reasonable for a central city stay. An enclosed self-pay parking ramp with a locked entry is less than a block away. There are a number of wonderful restaurants within walking distance.

Front desk worker was not very friendly or communicative. She didn’t even say hi or welcome us. Just requested my ID. Upon leaving there was nothing to the tune of a thank you.

Great location and beautiful lobby. My issue is there was not heat in my room and it did drop to 40s at night. I was visiting from out of state and was not used to the cooler weather and did not expect my room to feel like the temperature outside. Staff during night shift was reluctant to switch my room and when she did it seemed to pain her. Otherwise great location.

Today I was extremely disappointed with my experience at the Chambers hotel. Despite receiving booking a reservation that included a daily parking quote, I arrived to find that there was no parking available at the hotel, which was essential for my stay. The staff offered to relocate me to a different hotel that supposedly had parking. However, upon arrival at the new location, the staff were extremely unhelpful and refused to acknowledge the reservation that the Chambers hotel supposedly made on my behalf leaving me with no place to stay. Returning to the original hotel for assistance, I was informed that they had already canceled my reservation and could not help me further in a kurt manner.  It seemed that this decision came from the General Manager, Nicole Dutton, as she was involved in instructing the staff throughout this ordeal. This left me feeling intentionally neglected and stranded, forcing me to book another hotel at the last minute, resulting in significantly higher costs. Additionally, I found the behavior of the front desk associates, Brittany Williams and Neela Yang, to be particularly unwelcoming and unfriendly throughout this horrible experience. Their attitude was unprofessional for front desk staff, and I noticed Brittany Williams being flippant with another guest asking for simple directions. This was the weirdest experience with hospitality in my life. No accountability and no resolution. Overall, the lack of communication, organization, and professionalism from the staff, combined with the actions with Nicole Dutton involvement, was unacceptable and caused a great deal of frustration.