Hyatt Centric Downtown Minneapolis

Rooms: Rooms are described as spacious, clean, newly renovated, and comfortable, with luxurious features such as large bathtubs and separate showers. Some users mentioned the rooms exceeded their expectations in size and design.

I wrote the previous review late last year of the Hyatt Centric Minneapolis, but as they change ownership again, ahead of an upcoming stay we were told that they had to close the hotel for a month and would not be offering any assistance to transfer reservations to other Hyatts or hotels in the area with extremely late notice (think, a couple weeks ahead of time). To really Hammer home the point, they also cut all the phone lines so you can't even reach them outside of email, and Hyatt customer service told me that they were instructed by the hotel to not provide assistance. I would not trust this hotel's management team, and would stay in the many other great hotels across Minneapolis versus a place that clearly does not care about guests. PREVIOUS REVIEW: The Hyatt Centric Minneapolis gave us a nearly flawless stay with very friendly and prompt service as the highlight. The rooms were very well maintained and spacious. The one king bed suite had a decently sized living room with a sleeper sofa and a smaller bedroom next door. The sleeper sofa mattress didn't really fit the frame at all, but otherwise the room was well designed and maintained. The bathroom was huge with a tub and well appointed. The gym is huge — as you'd expect from a former athletic club — and I thought keeping the walking track and ability to check out squash equipment were a cool touch. The service is the real star of the show. Everyone we met was extremely eager to help, and while they don't use the Hyatt Has It app feature (which I wish they did), the front desk replied to texts asking for extra blankets/towels etc. in a matter of seconds. Maurice at breakfast and the woman working the front desk on weeknights (didn't catch her name) were particularly excellent. The hotel is downtown in the business district of the city, so it can get a little quiet at night (also a benefit), but it's connected to the Skyway which is great and easy to get to the light rail/Target Field. Overall there wasn't much left desired without nit picking — this was a great stay in a good location.

Very clean rooms, comfortable beds and friendly staff. It was my second time staying at this location and I will definitely be coming back. My only complaint is i wish there was a better parking option so I could use the money from the parking garage for another night at the hotel.