Sonder at North Loop Green

We had booked months in advance to stay in the balcony 1 bedroom accommodation and chose this hotel location based on being close to a wedding event to attend near by. There were other options but we like the Marriott hotels and it looked like a really nice place to also have a kitchen and nice balcony view to enjoy the next day. We requested an early check in and communicated through the app with a rep that confirmed they would approve the earlier check in time that we needed so we could get our luggage checked in and set up to attend the wedding taking place during the later check in time. I also received an email confirmation with the approved time that was about 1 month in advance. Unfortunately I received a text from the hotel less than 24 hours stating the guest before us requested a late check out so they couldn’t provide us an early check in and there is nothing they could do. That is completely unacceptable due to the fact that we secured an early check in for a reason and had this confirmed well in advance and the guest before us requested a last minute late check that they will honor so we are left with no alternative but to cancel. I had to text back and forth to insist on getting a live person to address the issue, then when I got ahold of someone after waiting on hold they didn’t want to provide a refund until I confirmed I have emails and the app communications stating the early check in and then agreed to a refund and just a “sorry for the inconvenience “ mumble is not good customer service and we deserve more for this issue we were left to manage last minute. We will never stay in the Marriott brand after this experience and it’s very unfortunate that there wasn’t a better resolution to rectify the error on their end. In addition, the hotel needs to handle issues with a live person and customer shouldn’t have to spend all of this time trying to resolve the issue.

Most unfriendly/unhslpful staff ever, logistics in and out of building are horrible, stay in hotel and cleaning is not included - don’t stay here!

We booked this property for the night prior to and of our wedding. I stayed alone the first night and worried about noise when I followed a large party of people up to our floor. I heard nothing all night, it was super quiet! It’s in a neat location and while the parking / entrance is confusing, the room itself was very clean and quiet.

Very convenient to Target Field

Excellent stayvl