Hikyou Shirakawagensen Sansou Takefue

The property provides spacious footbaths, indoor and outdoor baths, and impressive private hot springs. Guests enjoyed the luxurious facilities and attentive staff. The rooms have comfortable beds and a Japanese atmosphere.

I usually do not write reviews let alone create an account on TripAdvisor to do so but I think there needs to be some serious improvement in the hotel staff service for an establishment claiming to be a luxury ryokan. I booked a stay at Takefue from November 16th-17th 2024 with my partner as a special trip. For context, we picked the Amato room and paid ¥210,000 yen for a single night which as of current exchange rates amounts to be around $1,368. Keep in mind, we live in New York and this price exceeds even the most luxurious hotels in Manhattan by a mile. It is extremely disappointing that the service of this ryokan provides is woefully lacking and leaves a lot to be desired. The issues started right as we checked-in. During this check-in process we were asked to seat at the lounge area while they got our rooms ready. Once they got our names down and confirmed our reservation, the gentleman who ushered us in initially proceeded to leave the reception area for almost 20 minutes leaving us confused as to why it was taking so long to get our room ready. Note that no other staff was available in the reception area and we were left wondering what is going on. Even more frustrating is that after 20 minutes, a completely different hotel staff lady approached us and finally took us to our room. I have no idea why the check-in process took so long nor do I understand why there was near zero communication from the hotel staff about how long this would take. If there is a delay with setting up the room at least have the decency to inform your guests about this instead of leaving them in the reception area wondering what the hell is going on. The second issue which bothered me is during the breakfast service. The night before we were asked to pick between the choice of salmon or mackerel for our fish. My partner and I both picked mackerel. I was incredibly displeased to find out that they got my partner's order wrong and served her salmon for her breakfast meal. I know this might be nitpicky but if you are charging exorbitant prices for a one night stay at least get our food requests right. Takefue is supposedly one of the most sought after luxury ryokans in the area but the service that was provided to my partner and I was sorely lacking and is not up to standard with what I expect from paying almost $1,368 PER NIGHT. If this establishment wants to charge top dollar for their rooms then at the very least they should provide a service befitting this price point. There needs to be a serious look into how hotel staff treat their guests here because it is extremely poor. What is the point of having a nice ryokan if the hotel staff do not know basic hospitality skills? To anyone reading this, especially the management of Takefue, ask yourself this: If you paid almost $1,368 PER NIGHT for this experience, would you come back again?