Shikinosato Hanamura

The hotel equipment is a bit old, and the open-air bath is quite large. But after staying in so many hot spring hotels, the service attitude of this one is the worst I have ever encountered. When we checked in, the hotel said that the reservation it received did not include children, so we refused to check in. But I showed my order details to prove that I have a child, and the counter only replied to me that you should confirm with the platform yourself, and they didn’t care! Anyway, he only received orders from two adults, so we couldn't check in! I immediately responded to the platform customer service. After checking the order, the platform customer service confirmed that our order was for a child. In the end, the counter asked us to increase the price of the child's meal before reluctantly agreeing to let the child stay. However, the room size and the number of supplies were still for a two-person room. configuration. Moreover, during dinner time and even when we checked out the next day, they kept asking us to give him an explanation. We didn't respond at all. The platform also said that it was not our problem, so why did they keep criticizing the guests? ! All in all a very bad stay.

The environment is quiet and the staff's service attitude is friendly and courteous!

Staff service quality is very good The hotel is located in a remote location and is more suitable for self-driving travelers. The room quality is very good, hygienic and clean 

I've been to Kurokawa Onsen a few times, but this was my first time at Oda Onsen. The indoor bath in the room is available 24 hours a day, so I used the large public bath right after checking in and the next morning. At night, I used the bath in my room. My skin became so smooth and silky. There were a few other inns nearby, but they were all separate buildings. It was quiet and I was able to relax. The staff told me there was nothing nearby, but it was nice and different from the bustling tourist destination of Kurokawa Onsen. We ate in a private room, and enjoyed the kaiseki cuisine. I told them in advance that I don't like raw meat, so they prepared a substitute for Kumamoto's specialty horse meat, which I was very happy with. I would like to stay here again if I have the chance.

The food is delicious, the service attitude is very good, and the experience is first-class