Terrifying experience and awful management. I'll start with the terrifying - we woke up at 3AM because of the smell of smoke. I looked out the window, quiet street, I checked our hallway, clear. I called the front desk and the person on duty repeatedly mumbled that "something was being shredded and maybe some paper got caught, but there is no fire." The smell got stronger and stronger (we were on the 6th floor in a room with windows that were sealed shut). Needless to say, we never went back to sleep. When we checked out the next morning I mentioned this to the people at the desk, they had no idea and nothing on record about the incident. Another guest at the desk stated they also woke from the smoke, on the 3rd floor. The desk people just shrugged and ignored the concern. We should have known this would be a lousy hotel when we checked in. My husband and I arrived at the hotel having booked through the American Express Platinum Travel platform. We had requested a late check-out upon booking and the hotel immediately responded "if available." When I asked about the late checkout, the desk clerk, said "you booked through *******, so that's not an option." I showed him the email that the hotel sent, via Amex, and he said that Amex books through ******* - Not true! VERY INEXPERIENCED staff on every level. I do NOT recommend staying - EVER.
