Holiday Inn Milwaukee Riverfront

Our room had to lights burnt out. The main one when you walked in and the light next to the bed. The refridgerator did not work. it was 10:30pm when we checked in after a long day of playing baseball in the 100 degree heat. I went to the front desk and the lady advised there was no maintenence on right now and that if we would like to switch rooms. We were originally on the 5th floor and now we are moving to the 1st floor. We stayed at this hotel 2 years ago and was very impressed at that time. This time around the service was poor and the rooms need a good scrub down. Breakfast was horrible. Saturday's breakfast time is 6:00-10:00. We went to breakfst at 9:00 and everything from the eggs, bacon/sausage and biscuits and gravey were ice cold. The breakfast staff were sitting around the closed bar area on their phones. The canisters to keep the food warm were all burnt out. The only hot item that was good was my toasted bagel. A positive comment: The morning of breakfast, a man who was the general manager came around the breakfast tables and asked how everything was going with our stay. I politely told him what had happened and also mentioned the breakfast was cold. He apologized and said he was going to see what he could do for us. He came back and said he could take some money off our stay. He was apologetic and a really nice man. We appreciated him.

Not a very clean place The room was not very clean. There were long dust/cobweb strings from the ceiling above the bed by the window. The bathroom sink area was definitely not wiped down well. The bath towels had hairs embedded in them. The large mirror had big streaks. The desk area was dusty. Definitely overpriced for the lack of attention.

I enjoyed everything about my stay except for the pool, it needs to be checked and cleaned daily!!

You could tell the property was quite old, deteriorating and not what the rating of 'excellent' was online. In addition, we had to pay extra for breakfast when making the reservations. On Wednesday of our stay, the sit down breakfast was nice...on Thursday, the breakfast was a low level continental. If we would have known this, we would not have paid extra for the breakfasts

Staff goes above and beyond