Stayed here on business for a week last week. Overall, rooms are well sized and clean with only a few signs of maintenance needed. On my first night I tried the in house restaurant. It was cold, deserted and smelt distinctly of frying in old oil (an aroma more suited to a fast food outlet). Just as I sat down, one of the few other customers collared a waitress to remind her he'd ordered 50 minutes ago. I made my excuses and left. Next evening, I returned to the hotel to find my room unserviced. On challenging this with Reception, they apologised and explained that I should have been asked on check in if I wished to have my room serviced (note to any management policy setters reading this: why would I not?? Surely that's SOP for an hotel). So I asked to be added to the service list. Returned to the room after my next business day to find the room one again unserviced. I visited reception (again) to be added to the list (again) but this time insisted that the room was serviced that night while I was out for dinner. Am back in the same hotel again this week. On check in yesterday, this time I asked for the room to be serviced daily. This week's room is again very reasonably sized and comfortable, no complaints there. BUT this evening I one again returned to an unserviced room. On challenging reception (second time in two weeks) I'm told that my name had not, after all, been added to the ”to do” list. Unlike last week, however, it would appear that Housekeeping has all gone home and nothing can be done. In fairness, a fresh set of towels was offered, but a set is already in the room. Let's be fair: this is not the Dorchester or the Ritz and so my expectations are set at a level befitting a reasonably modern, mid market chain hotel. So all I was looking for was cleanliness (tick), comfortable bed and room (tick) and normal room cleaning and servicing as a default setting (no ticks at all based on two weeks' experience). This surely deserves a rethink, Jurys. I remain distinctly unimpressed. You may also want to look at the lifts, at least one of which displays an alarming range of lateral movement at speed.
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