The Broughton Hotel by Greene King Inns

Great location and amazing service throughout

Well Fawlty towers in milton keynes would be more aptly named. We arrived at the hotel with bollards blocking the entrance into the hotel. As we turned it looked like a rav was in progress. When we finally got to checking we asked if the party outside would being going on for long. Dont worry its only going on to 10pm, but then its coming inside to 12pm. I was surprised as the rooms to the hotel extend over the pub. We arrived a 4pm went the room 24 and told it was a loverly family room. We went into the pub for a drink and sat at a table. We were asked to move as these tables were required for later. We moved tables ordered some for and sent is back because it was over cooked. The noise was here does so we went to our room. We then found that the extractor was noisy and vibrating quite loud, we fell asleep about 10.30 we were woken by the extractor being amplified to where level 50 on the TV could not drown the sound of the extractor. This continued until 3.15 am. When I tried to get some help with this but to no avail. The next morning we were told by the head of cleaning that test issue was reported but had not been dealt with. Obviously customer don't matter to the landlord or landlady. AND IN MY OPINION NOT FIT TO RUN THIS ESTABLISHMENT. That said the rest of the staff tried to help but were not empowered to deal with any real issues. Shame on the landlady and landlord of the brougton hotel. And shame on the area manager thats not dealing with the issues here

This really is a great place to stay - clean, comfortable and great value for money. The service is excellent, especially at breakfast but from our arrival at the hotel we were very impressed by the efficiency and politeness of the staff. If you are thinking of booking it…… do it!