Paulina Platana
July 24, 2022
When we arrived we found out that we were cheated with the room type. We had paid for a Superior room and they gave us a Standard. No action was taken by the hotel, they blamed the partner (trip.com) who closed it for us. And the associate replied that we can leave if we want and there is nothing he can do. Unacceptable behavior towards the customer from both sides. The cleanliness of the room is very lacking, sheets were not changed after 3 nights. The morning nice but repetitive. The breakfast girl who is also at the beach service is very kind. Although the location of the hotel is worthy, it lags behind in many respects.
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