Guest User
February 3, 2023
I made a reservation over the phone by calling a number on the Plantation Oaks website. The man who answered spoke with such a heavy accent I had to ask him to repeat several times. I shared we were traveling with a pet for the first time and ask about their policy. He told me they accepted pets, and when I asked about additional fees he told me the pet fee was "waived". When we arrived to check in, we were told that we owed an additional charge, that the company I called was not anyone the clerk recognized as their agent, yet he had our reservation. He printed and showed us a receipt for someone in Texas (we're from the midwest) and when I pointed out that the name and address was incorrect, he refused to give us a receipt. We've stayed at many independent motels, and this is the worst I've been to, and the clerk was rude and contradictory about their policies / procedures. The marketing states this is a "pet friendly" motel, but what they don't share is that a pet friendly room has cold, bare floors in a building separate from the main motel and the doors open directly to the outside...not safe. The furnishings were shabby, the control panel for the heat / air was so scratched that the settings were illegible. The room smelled terrible. The last straw was when we saw a couple of bugs crawling up the wall. We packed up and went to the Hampton, even though we had to pay for a night's stay again. It was so worth it!